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Deactivated SIM Card on Prepay

Starter Poster
Posts: 2
Registered: ‎23-09-2017

Deactivated SIM Card on Prepay

by Samantha6666 Starter Poster
Message 1 of 6 (822 Views)

Hi

 

I had to leave NZ in an emergency cause of the death of my father and forgot all about topping up. I had been overseas now for about 13 months and wanted to know if there was any way to reactivate my sim? I am registered on some services with that no. and now I am unable to access them. Any ideas on how I can reactivate the sim? I also need to activate romaing services on my sim.

 

 

Cheers

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Deactivated SIM Card on Prepay

by Community Manager Community Manager
Message 2 of 6 (800 Views)

@Samantha6666

Please message me with the details and I'll check but the number may have been recycled.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎23-09-2017

Re: Deactivated SIM Card on Prepay

by Samantha6666 Starter Poster
Message 3 of 6 (769 Views)

Hi MIke

 

Since I have not heard from you, I just wanted to ask and make sure that you recieved my reply. I sent it to you with my no as a priavte message.

 

 

Cheers

 

New Poster
Posts: 1
Registered: ‎29-12-2017

Re: Deactivated SIM Card on Prepay

by broganmcdougall New Poster
Message 4 of 6 (504 Views)

Hi - I am having the same issue, not on prepay. I need codes for online banking / whatsapp that are being sent to my NZ number but the sim card is saying 'no service' when I enter it in my phone. 

 

I have been receiving bills to my email address. I also cannot log in to my account as that code is also being sent to my nz mobile number. 

Any help would be greatly appreciated! 

 

Thank you. 

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Deactivated SIM Card on Prepay

by Community Manager Community Manager
Message 5 of 6 (480 Views)

@Samantha6666

Apologies, I haven't received your message - please click on my name and resend.

Thanks

Channel Manager, Help & Support
Vodafone New Zealand
New Poster
Posts: 1
Registered: ‎05-06-2018

Re: Deactivated SIM Card on Prepay

by BridgetHanaDawson New Poster
Message 6 of 6 (135 Views)

Hi there, I have the same problem having lived in the UK and returned. If you can please message me. Thanks, Bridget

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