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Changing Pre-Pay Plan

Starter Poster
Posts: 4
Registered: ‎10-02-2018

Changing Pre-Pay Plan

by nedlington Starter Poster
Message 1 of 9 (562 Views)

I am looking at changing my pre-pay plan, but nothing tells me if I change my plan whether I will keep or lose my rollover minutes and data.

If I change pre-pay plans do I start from scratch? Or keep my rollover balances?

Thanks

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: Changing Pre-Pay Plan

by Community Manager Community Manager
Message 2 of 9 (543 Views)

@nedlington

What plan are you on currently?

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎10-02-2018

Re: Changing Pre-Pay Plan

by nedlington Starter Poster
Message 3 of 9 (529 Views)

Prepay Carry Over 19

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: Changing Pre-Pay Plan

by Community Manager Community Manager
Message 4 of 9 (510 Views)
You should be getting a text from us offering to migrate you to prepay my flex and you won't lose your carry over. Not sure when exactly but coming soon
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Starter Poster
Posts: 4
Registered: ‎10-02-2018

Re: Changing Pre-Pay Plan

[ Edited ]
by nedlington Starter Poster
Message 5 of 9 (397 Views)

@MikeHaleswrote:
You should be getting a text from us offering to migrate you to prepay my flex and you won't lose your carry over. Not sure when exactly but coming soon

@MikeHalesI've never received a text offering to migrate, but I see switching is an option on the "Change my Plan" page. Do I need to wait to receive a migration text ? I'd quite like to make use of the new options on the "My Flex Plan" but really don't want to loose my carry over data and minutes.

Thanks

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: Changing Pre-Pay Plan

by Community Manager Community Manager
Message 6 of 9 (385 Views)

@nedlington

If you're on the older 19 or 29 carry over plans, you will get a TXT and worth waiting as changeover offer means you won't lose your carry over.

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Expert Contributor
Posts: 664
Registered: ‎21-05-2015

Re: Changing Pre-Pay Plan

by Expert Contributor Expert Contributor
Message 7 of 9 (383 Views)

Is this a automatic change you guys are doing or do those customers have to confirm they want to be changed?

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: Changing Pre-Pay Plan

by Community Manager Community Manager
Message 8 of 9 (369 Views)

@Christopher

Automatic

Channel Manager, Help & Support
Vodafone New Zealand
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Starter Poster
Posts: 4
Registered: ‎10-02-2018

Re: Changing Pre-Pay Plan

by nedlington Starter Poster
Message 9 of 9 (354 Views)

@MikeHalesThanks, i'm definitely on an older plan, so i'll wait.

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