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Change number, keep credit (Prepay)

Starter Poster
Posts: 2
Registered: ‎08-11-2018

Change number, keep credit (Prepay)

by AndrewSparrow Starter Poster
Message 1 of 4 (111 Views)

I've been with vodafone for about 13 years on prepay. 

 

I needed to move my number to spark for business reasons but I wanted to keep an account with vodafone, just get a new number. I had $15 credit that I wanted to keep.
 
I got no useful advice from instore about how this can be done. Now after the fact it appears that I've simply lost the credit and to continue to be a vodafone customer I have to buy a new sim card and start over. 
 
Is there really no way to get a new number and keep the credit in your account?
 
Regards,
 Andrew
Expert Contributor
Posts: 682
Registered: ‎21-05-2015

Re: Change number, keep credit (Prepay)

[ Edited ]
by Expert Contributor Expert Contributor
Message 2 of 4 (98 Views)

Number changes are not possible on prepay. you must use up remaning credit and purchase a new sim card with a new number.

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Starter Poster
Posts: 2
Registered: ‎08-11-2018

Re: Change number, keep credit (Prepay)

by AndrewSparrow Starter Poster
Message 3 of 4 (87 Views)

Such a bad policy...  I wanted to remain a customer yet I'm expected to loose money because their software does not have a facility to manage this "computer says no"

 

It's almost like they want me to shop around!? 

 

When I was looking to move my home broadband and phone from Spark to vodafone, Spark immediately said they would take #30 off my monthly bill to keep me as a customer. Vodafone can't transfer $15 to a new sim card to do the same? 

 

Regards,

 Andrew

Expert Contributor
Posts: 682
Registered: ‎21-05-2015

Re: Change number, keep credit (Prepay)

by Expert Contributor Expert Contributor
Message 4 of 4 (82 Views)

Who told you to get a new sim card with a new number? the store?

They should have told you all this already.

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