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Cannot get mobile internet in Chile

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Posts: 2
Registered: ‎06-12-2017
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Cannot get mobile internet in Chile

[ Edited ]
by wayno Starter Poster
Message 1 of 5 (92 Views)

Hi, I was recently in Santiago, Chile and could not get mobile internet, calls and texts were fine, I recieved the vodafone email telling me I was on the $5 a day deal. I called vodafone help and followed all reset instructions etc but was unable to get it working. On wifi it worked fine, there was 3g coverage from the local vodafone partner but niether of my two phones would work nor that of my collegue. Any thoughts? I am heading back there on Sunday


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Business Ninja Adept
Posts: 1,577
Registered: ‎30-09-2014

Re: Cannot get mobile internet in Chile

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 5 (80 Views)

@waynoHave tested and am pleased to confirm that VodafoneNZ outbound data roaming in Chile on preferred / auto carrier both 4G and 3G working fine Smiley Happy


Enjoy your trip.

NOC Engineer | Vodafone NZ

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Accepted by topic author wayno
‎07-12-2017 02:41 PM

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Business Ninja Adept
Posts: 1,577
Registered: ‎30-09-2014

Re: Cannot get mobile internet in Chile

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (73 Views)
I believe there was issues with data roaming on one carrier there. Which has now been fixed.

Hence, should be fine now.

In the event if it doesn’t work when you are there, please do a manual carrier selection onto another local operator (you may have to try at least 6 times before it will allow you to attach to a different carrier).

Let me know how you get along , but I trust it should be fine.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,577
Registered: ‎30-09-2014

Re: Cannot get mobile internet in Chile

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (72 Views)
I’ll do a remote test this evening to confirm if it’s working as expected now. Will update here on the same.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Starter Poster
Posts: 2
Registered: ‎06-12-2017

Re: Cannot get mobile internet in Chile

by wayno Starter Poster
Message 4 of 5 (62 Views)

Thank you that would be great!

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Business Ninja Adept
Posts: 1,577
Registered: ‎30-09-2014

Re: Cannot get mobile internet in Chile

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 5 (81 Views)

@waynoHave tested and am pleased to confirm that VodafoneNZ outbound data roaming in Chile on preferred / auto carrier both 4G and 3G working fine Smiley Happy


Enjoy your trip.

NOC Engineer | Vodafone NZ
Solution
Accepted by topic author wayno
‎07-12-2017 02:41 PM
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