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Big data bundle didn't carry over the data

New Poster
Posts: 1
Registered: ‎08-04-2017

Big data bundle didn't carry over the data

by nz22399 New Poster
Message 1 of 2 (272 Views)
Today I top up the $28 plan on app. My plan is big data bundle, but the data didn't carry over? I don't know why?
Posted from Apple iPhone
Vodafone Ninja
Posts: 595
Registered: ‎30-08-2016

Re: Big data bundle didn't carry over the data

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (248 Views)

Did you topup before the plan was due to renew? If the plan expires, and then you topup and it renews, the previous balances will be lost.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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