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Being short-changed by Vodafone Prepay.

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Posts: 2
Registered: ‎15-08-2017
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Being short-changed by Vodafone Prepay.

by CoryShanks Starter Poster
Message 1 of 2 (757 Views)

Hello,

 

I am paid monthly, and have a vodafone My FlexPrepay plan.

 

Over the last few months, I have had my plan cut out on the 12th, and I restart it on the 15th.  The problem is that, even though I reactivated it on the 15th, the next month only goes to the 12th!  I'm being shortchanged by at least three days!

 

The other thing is, immediately after I topped up, when the My Vodafone app informed me that the top-up would expire on the 12th, I elected to attempt to change my plan so it starts on the 15th of the month.  I was then prompted to top up again, because you guys were happily going to take another plan month worth of credit off me.  

 

I did not do so.  The result is I have paid for a month of pre-pay, but am not going to RECEIVE amonth of pre-pay for my money.

 

This cannot be fair.  Is there anything that can be done regarding a) getting my money back for this month's pre-pay, and b) getitng my pre-pay period set to the 15th of the month?

 

Regards,

 

 Cory Shanks.

Starter Poster
Posts: 2
Registered: ‎15-08-2017

Re: Being short-changed by Vodafone Prepay.

by CoryShanks Starter Poster
Message 2 of 2 (1,258 Views)

Apologies, and many thanks.

 

This was quickly and easily dealt with by your excellent phone support team.

 

 

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