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Auto top up ?

New Poster
Posts: 1
Registered: ‎21-03-2017

Auto top up ?

by SimonDemler New Poster
Message 1 of 3 (525 Views)

Hi,

 

previously I was using auto top up to pay my bill and I've changed my prepaid plan and I can't find where to adjust it. Can you help please?

Posted from Apple iPad
Starter Poster
Posts: 9
Registered: ‎15-10-2014

Re: Auto top up ?

by JoBowers Starter Poster
Message 2 of 3 (516 Views)

I have just discovered that they have REMOVED the auto top-up option.  So you have to MANUALLY top up your account each month.

 

WTF????  WHY????

 

Maybe they want us to lose all the carry over minutes and data we have.  

 

In a weird phone call with Vodafone, they claim they did market research and found it wasn't working for lot's of people.  Then mentioned that it was working for a lot of people.  HUH?

 

Come on Vodafone - what are you doing?

Community Manager
Posts: 2,301
Registered: ‎02-02-2013

Re: Auto top up ?

by Community Manager Community Manager
Message 3 of 3 (508 Views)

As replied to on other thread, only the monthly option has gone. The auto and txt options are still available.

Re how and where, should be no change if you have swapped Prepay plans.

Channel Manager, Help & Support
Vodafone New Zealand
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