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tried to bring number over but keep getting rejected

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Posts: 2
Registered: ‎17-05-2016
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tried to bring number over but keep getting rejected

by Brianree Starter Poster
Message 1 of 4 (604 Views)

My wife has purchased a new phone and has successfully signed up to a Vodafone prepay plan. She now wishes to port her old number from Telecom Prepay to her new phone. She has completed the appropriate request online twice and her request has been "rejected". We have phoned 777 three times today and supplied all the requested information each time but keep getting messages saying the request has been rejected. Early on in this torturous process we aere asked to call Telecom to see if there was any reason why the porting requests were being rejected. They advised there was no problem from their end.

 

We seem to have reached a stalemate. Can anyone please suggest where to go next.


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Starter Poster
Posts: 2
Registered: ‎17-05-2016

Re: tried to bring number over but keep getting rejected

by Brianree Starter Poster
Message 4 of 4 (1,049 Views)

Thanks for your help Lucas, problem solved. It's a bit ominous for a new Vodafone customer to have to call upon you because three different 777 operators were unable to get the job done.

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Posted from Samsung SM-T810
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Accepted by topic author Brianree
‎17-02-2017 06:00 PM

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Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: tried to bring number over but keep getting rejected

by Retired Staff Lucas Retired Staff
Message 2 of 4 (580 Views)

Hi @Brianree,

 

I can check this for you.

 

Please click on my username and send me a private message with the following info.

 

Your Vodafone Mobile #

SIM #

 

Spark Sim # (Prepay)

Spark Account # (Postpay)

Spark Mobile #

 

thanks,

 

Lucas

 

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: tried to bring number over but keep getting rejected

by Retired Staff Lucas Retired Staff
Message 3 of 4 (568 Views)

I've responded to your private message Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
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Starter Poster
Posts: 2
Registered: ‎17-05-2016

Re: tried to bring number over but keep getting rejected

by Brianree Starter Poster
Message 4 of 4 (1,050 Views)

Thanks for your help Lucas, problem solved. It's a bit ominous for a new Vodafone customer to have to call upon you because three different 777 operators were unable to get the job done.

Posted from Samsung SM-T810
Solution
Accepted by topic author Brianree
‎17-02-2017 06:00 PM
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