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roll over data not working

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Starter Poster
Posts: 2
Registered: ‎11-03-2017

roll over data not working

by gracenmitchell Starter Poster
Message 1 of 3 (104 Views)
since january i noticed that my rollover data had stopped working. i've had the same plan for a year already which used rollover data and i haven't changed anything but since this year i've noticed that as it rolls over to the next month it doesn't account for the fact that i still have data and minutes left over from the previous month. i thought it was a glitch when i didn't receive my rollover data from jan to feb but as i didn't get it from feb to march i'm not getting annoyed. what's up?
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Vodafone Ninja
Posts: 301
Registered: ‎18-03-2014

Re: roll over data not working

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (70 Views)

Hi @gracenmitchell,

 

Strange to see that you are having such an issue  as we don't have any problems with the rollover system. Could you please send me a private message with your mobile number, along with the months that you think that the rollover hasn't gone through and I will look into it for you.

Kind regards,
Arif Khan.
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Business Ninja Adept
Posts: 1,367
Registered: ‎30-09-2014

Re: roll over data not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 3 (66 Views)

Balances only carry over for 12 months.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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