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re-activate prepaid sim card

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Posts: 2
Registered: ‎14-04-2014
Accepted Solution

re-activate prepaid sim card

by cleekm Starter Poster
Message 1 of 26 (12,606 Views)
My son just told me his pre paid sim card has been inactivate this morning, possibly due to not topping up for sometimes, any chance i could re-activate it. I would like him to keep the same number. Please help! Thanks :)
Posted from Samsung GT-I9300

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Starter Poster
Posts: 2
Registered: ‎14-04-2014

Re: re-activate prepaid sim card

by cleekm Starter Poster
Message 3 of 26 (16,393 Views)
Many thanks to Ninja Johnr. Problem solved Smiley Happy

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Posted from Samsung GT-I9300
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: re-activate prepaid sim card

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 2 of 26 (12,605 Views)

@cleekm  reminder SMS are sent before a Prepay number expires, Has your son advised you about these reminder SMS?

 

DM me the mobile number and I will take a look, No promises

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
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Starter Poster
Posts: 2
Registered: ‎14-04-2014

Re: re-activate prepaid sim card

by cleekm Starter Poster
Message 3 of 26 (16,394 Views)
Many thanks to Ninja Johnr. Problem solved Smiley Happy
Posted from Samsung GT-I9300
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: re-activate prepaid sim card

by Ninja Master Ninja Master Ninja Master
Message 4 of 26 (12,578 Views)

advise son not to ignore the SMS next time Smiley Happy

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
New Poster
Posts: 1
Registered: ‎29-04-2014

Re: re-activate prepaid sim card

by elley_langi New Poster
Message 5 of 26 (12,378 Views)

hi there , im am going through the same problem . I did recieve the SMS but was to busy to take action. Please Help me reactivae my number . 

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: re-activate prepaid sim card

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 6 of 26 (12,369 Views)

@elley_langiDM me the mobile number and I can take a look, Click on my user name to DM me, Please do not post any personal details into the community,

 

If a reactivation is done you will need to topup in 7 days to keep the number active

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
New Poster
Posts: 1
Registered: ‎18-05-2014

Re: re-activate prepaid sim card

by ibsitu123 New Poster
Message 7 of 26 (12,235 Views)

hi there i've also got the same problem my sim was inactive this morning and i did recieve a sms from vodafone but i was quite busy and unable to topup in time please help i really need my sim re-activated thanks

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: re-activate prepaid sim card

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 8 of 26 (12,226 Views)

Hi @ibsitu123 

 

DM me the mobile number and I can take a look,

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 2
Registered: ‎04-08-2014

Re: re-activate prepaid sim card

by TeresaGibbison Starter Poster
Message 9 of 26 (11,646 Views)

Hi there, I have the same problem with my son's phone, would you mind looking at his number too?

 

It is used for emergency contact but hasn't been on for some time so we didn't see a text.  I went to top up today but the number isn't listed on my website login, now we see it's deactivated Smiley Sad

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: re-activate prepaid sim card

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 10 of 26 (11,643 Views)

@TeresaGibbisonI can take a quick look but if deactivated longer than 90 days ago then it might be too late

 

Click on my user name and DM me the mobile number and SIM card number (both)

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
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