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mates prepay

New Poster
Posts: 1
Registered: ‎24-02-2017

mates prepay

by AlexBiel New Poster
Message 1 of 4 (269 Views)

I changed my plan to mates prepay earlier this month and today when trying to make a call it told me that the I only had 3 minutes of call time left. I then went onto the myvodafone app to check and it says I am now on casual data and casual minutes. Its even started charging me to send texts. 

 

What is going on?

New Poster
Posts: 1
Registered: ‎27-02-2017

Re: mates prepay

by gemma3617 New Poster
Message 2 of 4 (244 Views)

The exact same thing has happened to me. I have been on mates prepay for a few months now and went to call someone yesterday only for my phone to tell me I only have 3 minutues of calling left... My plan renewed a few days ago and have not called anyone so have used no minutes. It also says I'm on casual data and minutes/texts. Someone please help us!

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Vodafone Ninja
Posts: 717
Registered: ‎23-10-2009

Re: mates prepay

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 4 (233 Views)

Hey there, sorry to read this. If its still an issue can you please Private Message me your numbers and I'll see whats happened.

Vodafone Social Media Team
Starter Poster
Posts: 3
Registered: ‎28-02-2017

Re: mates prepay

by MoLau Starter Poster
Message 4 of 4 (203 Views)

I was checking my mates prepay plan via the app just now and all in a sudden it saids that im on a casual data; all my minutes, data and txt are all gone. Smiley Sad

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