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When do I get 50% extra data?

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Posts: 3
Registered: ‎07-10-2016
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When do I get 50% extra data?

by terenceb Starter Poster
Message 1 of 9 (879 Views)
I've seen the adverts for Vodafone now offering 50% extra data on select plans. I'm on Red+ essentials and should be getting 7.5Gb (according to ads) but in My Vodafone it's still showing only 4.5Gb. Is this something that will only take effect from my next billing cycle (seems odd) or should it have already been applied? Thanks!
Posted from LG D855

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Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: When do I get 50% extra data?

[ Edited ]
by Expert Contributor Expert Contributor
Message 2 of 9 (1,663 Views)

Hi @terenceb

 

 

Welcome to the community Smiley Happy

 

It get's applied on your DOM, Next Bill.

Mine did so yours will also.

 

 

- Chris

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Accepted by topic author terenceb
‎07-10-2016 11:10 AM

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Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: When do I get 50% extra data?

[ Edited ]
by Expert Contributor Expert Contributor
Message 2 of 9 (1,664 Views)

Hi @terenceb

 

 

Welcome to the community Smiley Happy

 

It get's applied on your DOM, Next Bill.

Mine did so yours will also.

 

 

- Chris

Solution
Accepted by topic author terenceb
‎07-10-2016 11:10 AM
Starter Poster
Posts: 3
Registered: ‎07-10-2016

Re: When do I get 50% extra data?

by terenceb Starter Poster
Message 3 of 9 (866 Views)
Thanks so much!
Posted from LG D855
DiB
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Posts: 2
Registered: ‎15-06-2014

Re: When do I get 50% extra data?

by DiB Starter Poster
Message 4 of 9 (746 Views)
Mine still showing 4.5 and I've got my bill
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: When do I get 50% extra data?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 9 (735 Views)

Does your bill show the plan you're on as 'Red Essentials - 1 month' or 'Red Essentials - SIMO' ?

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: When do I get 50% extra data?

by Expert Contributor Expert Contributor
Message 6 of 9 (730 Views)

DiB wrote:
Mine still showing 4.5 and I've got my bill

Very possible that you are on a retired Red + Essentials plan.

Starter Poster
Posts: 3
Registered: ‎07-10-2016

Re: When do I get 50% extra data?

[ Edited ]
by terenceb Starter Poster
Message 7 of 9 (726 Views)

Hi @sebastianbd,

I'm not who you asked this question to but interested in what the outcome is.

My bill shows RED+ Essentials - BYO Smartphone - open term.

Is this alright?

Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: When do I get 50% extra data?

by Expert Contributor Expert Contributor
Message 8 of 9 (723 Views)

Hi @terenceb

 

 

Your on a retired version of the plan, You have to change to the new plan to get the extra data.

Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: When do I get 50% extra data?

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 9 (720 Views)

terenceb wrote:

Hi @sebastianbd,

I'm not who you asked this question to but interested in what the outcome is.

My bill shows RED+ Essentials - BYO Smartphone - open term.

Is this alright?


@Christopher is correct, that plan doesn't get the increase. Call our sales team and ask to move to the new version of the plan ' Red Essentials - SIMO '

 

Edit: Just private message me your number and four digit PIN and I will change it .

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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