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Vodafone keeps telling me to top up

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Posts: 3
Registered: ‎13-05-2017
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Vodafone keeps telling me to top up

by Kiwifm11 Starter Poster
Message 1 of 5 (396 Views)

Hi, myself and partner both have vodafone mobiles and $29 per mth pay as you go accounts. We topped up both the phone at the end of last month as per usual but now my phone wont let me pickup my call messages and is telling me I dont have enough credit. I have  heaps of carry over data and text allowance etc. I don't understand what's up.

 

Also, my partner was forced to pay an additional $29 this month (so thats nearly $60 for this month - instead of $29) to also call and make texts.

 

Please can you help.

 

Thanks


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Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Vodafone keeps telling me to top up

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (671 Views)
Voicemail calls are an additional 20c per call.
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Accepted by topic author Kiwifm11
‎17-05-2017 08:56 AM

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Vodafone Ninja
Posts: 394
Registered: ‎18-03-2014

Re: Vodafone keeps telling me to top up

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (366 Views)

Hi @Kiwifm11,

 

That seems a bit strange. Have you beein gin touch with our mobiles team to see whats happening with your account? If not hen send me a private message with your mobile numbers or call our billing team on 0800 800 021 0r 777 from your Vodafone mobile and they will be able to sort this out for you.

Kind regards,
Arif Khan.
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Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Vodafone keeps telling me to top up

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (672 Views)
Voicemail calls are an additional 20c per call.
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Solution
Accepted by topic author Kiwifm11
‎17-05-2017 08:56 AM
Starter Poster
Posts: 3
Registered: ‎13-05-2017

Re: Vodafone keeps telling me to top up

by Kiwifm11 Starter Poster
Message 4 of 5 (345 Views)

Hi @arifkhan Yes I'm in touch with the team. Thank you for replying! :-)

Starter Poster
Posts: 3
Registered: ‎13-05-2017

Re: Vodafone keeps telling me to top up

by Kiwifm11 Starter Poster
Message 5 of 5 (344 Views)

@sebastianbd

 

Thanks for your reply! :-)

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