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Upgrade from 3G to 4G

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Frequent Poster
Posts: 42
Registered: ‎17-01-2010
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Upgrade from 3G to 4G

by Frequent Poster Annah Frequent Poster
Message 1 of 7 (1,650 Views)

I just upgraded my Prepay Smart19 plan from 3G to 4G through the Vodafone app.  Is this all I need to do or do I have to talk to Vodafone? My phone still is flicking between 3G and H+.  I've yet to see it say "4G". I'm located in Invercargill.


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Frequent Poster
Posts: 42
Registered: ‎17-01-2010

Re: Upgrade from 3G to 4G

by Frequent Poster Annah Frequent Poster
Message 7 of 7 (1,984 Views)

Ok thanks!  Guess I'll just keep an eye on it .

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Upgrade from 3G to 4G

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 2 of 7 (1,649 Views)

Hi @Annah 

 

Make sure the APN on the handset is set to ' vodafone ' and not ' www.vodafone.net.nz

 

And of course you have a 4G handset and located in the 4G coverage area as reflected on the Vodafone NZ 4G coverage map

 

John

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 42
Registered: ‎17-01-2010

Re: Upgrade from 3G to 4G

by Frequent Poster Annah Frequent Poster
Message 3 of 7 (1,641 Views)

Yes its a 4G handset.  Where do I find the APN? Still learning to drive this thing..

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Upgrade from 3G to 4G

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 4 of 7 (1,638 Views)

Turn phone off and back on and check the 4G coverage map before playing around with handset settings,

 

Coverage map reflects outdoor covergae not inbuilding and is approx (guide line only)

 

http://www.vodafone.co.nz/network/coverage/

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 42
Registered: ‎17-01-2010

Re: Upgrade from 3G to 4G

by Frequent Poster Annah Frequent Poster
Message 5 of 7 (1,631 Views)

I did turn it off and on again afterwards.  I am well within the coverage area, but inside a building.  Haven't yet taken the handset outside to check.

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Upgrade from 3G to 4G

by Ninja Master Ninja Master Ninja Master
Message 6 of 7 (1,626 Views)

@Annah 

 

I can see your mobile number logged onto the 4G network this morning 9:41am and 4G was added 9:35am,

 

Looks good to me Smiley Happy

 

John

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 42
Registered: ‎17-01-2010

Re: Upgrade from 3G to 4G

by Frequent Poster Annah Frequent Poster
Message 7 of 7 (1,985 Views)

Ok thanks!  Guess I'll just keep an eye on it .

Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
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