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Transferring from another network

New Poster
Posts: 1
Registered: ‎15-05-2017

Transferring from another network

by BekiMcCabe New Poster
Message 1 of 2 (138 Views)

Hi there,

I have recently transferred from Spark, I have received a new phone and new sim card last week from the online shop but have received little information about the transfer process... Tried to get the phone up and running over the weekend with no success so phoned the Vodafone help team and was told that my transfer was set to take effect Wednesday (I had no knowledge of this!) but she would submit a request that my transfer happens at 8.00am Monday morning instead (today). 3 hours later the SIM card still doesn't seem to be activated (with the 021 number or my transferring 027 number). Can somebody please help me? I have just called the help centre but was not really given any information at all, was just told to wait and see if it works in another hour.

Would love to get this sorted Smiley Happy

Thanks

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Business Ninja Adept
Posts: 805
Registered: ‎30-07-2009

Re: Transferring from another network

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (126 Views)

Hi @BekiMcCabe

 

Can you please click on my name and send me a PM with your mobile number.

 

Regards

 

Rochelle

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