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Tracking private number calls

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Posts: 37
Registered: ‎16-10-2010
Accepted Solution

Tracking private number calls

by Frequent Poster celeliza Frequent Poster
Message 1 of 13 (19,088 Views)

Hi there,

 

I am currently a Vodafone mobile customer and over the last 3 days, I have been getting 4 calls which showed up "Private number". 

 

It's getting really annoying - is there a way I can track the real numbers?

 

Cheers

Claire


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Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Tracking private number calls

by Frequent Poster celeliza Frequent Poster
Message 8 of 13 (25,838 Views)

Okay - got the message now and sorry to have bothered you.  Thanks.

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Accepted by topic author celeliza
‎03-10-2015 04:33 AM

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Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: Tracking private number calls

by Retired Staff johnr Retired Staff
Message 2 of 13 (19,082 Views)

Hi celeliza

 

You need to log a nuisance calls complaint, note down some examples times / date and then call 777

 

The details of the caller will not be passed over to you but will be looked into from the Vodafone side

 

John

 

 

 

 

Ex VodafoneNZ staff member 17 years 4 days
Trusted Partner
Posts: 991
Registered: ‎26-06-2012

Re: Tracking private number calls

by Trusted Partner Trusted Partner
Message 3 of 13 (19,068 Views)

Hi

 

Please provide exact examples of dates and times for our nuisance team to investigate. As it is a private number calling they will need to have an exact time.

 

As for you tracking the number? Sadly no! As it is displayed as private there is no way you will be able to see it.

 

Mary

Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Tracking private number calls

by Frequent Poster celeliza Frequent Poster
Message 4 of 13 (19,033 Views)

Hi,

 

I rang 777 and they won'be able to help me because I'm on pre-pay.

 

MaryU - could I send you a PM with the details of the private numbers records so it can be investigated?  I have the dates/times logged on my mobile.

 

Thanks,

Claire

Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: Tracking private number calls

[ Edited ]
by Retired Staff johnr Retired Staff
Message 5 of 13 (19,031 Views)

Hi Claire

 

It has nothing to do with been on Prepay, Sorry you never should have been advised this, Please DM me your mobile number and I will follow it up Monday,

 

To DM me click on my user name

 

Do you remember the name of the person you spoke to? Please do not post any personal details into the community

 

John

Ex VodafoneNZ staff member 17 years 4 days
Trusted Partner
Posts: 991
Registered: ‎26-06-2012

Re: Tracking private number calls

[ Edited ]
by Trusted Partner Trusted Partner
Message 6 of 13 (19,024 Views)

Sure thing..

 

Send me via DM or to JohnR and either of us can escalate to have it investigated.I am working until 10pm tonight and back again tomorrow at 1.30pm if you wnat to send me the details I can get cracking on this for you.

 

Mary

Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: Tracking private number calls

[ Edited ]
by Retired Staff johnr Retired Staff
Message 7 of 13 (18,953 Views)

Missing calls from a restricted number is not really nuisance calls, If they were calling you hagning up when you answered or saying nothing or calling 2am then this would be considered nuisance calls

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Tracking private number calls

by Frequent Poster celeliza Frequent Poster
Message 8 of 13 (25,839 Views)

Okay - got the message now and sorry to have bothered you.  Thanks.

Solution
Accepted by topic author celeliza
‎03-10-2015 04:33 AM
New Poster
Posts: 1
Registered: ‎22-11-2013

Re: Tracking private number calls

by jleaming New Poster
Message 9 of 13 (18,666 Views)

I have been receiving calls from a blocked number today , I have a feeling I know it is and they surely know me , is there anyway to find out the number? and will vodafone tell me what the number is?

Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: Tracking private number calls

[ Edited ]
by Retired Staff johnr Retired Staff
Message 10 of 13 (18,659 Views)

We have covered the answer to your question already in this thread, No this INFO can not be relased it's a private call for a reason, The A party does not want the B party to see the number they are calling from

 

Did you answer the calls and speak to anyone?

Ex VodafoneNZ staff member 17 years 4 days
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