24-02-2015 10:46 PM last edited 25-02-2015 03:06 PM by sebastianbd
I top up with a voucher by Mobile txt.
Because I want to pay back $5 IOU used a few months ago.
I know that the first payment must IOU $5.50 after top up.
But today...$19 pack is paid at first automatically. I do not want $19 pack now.
I want to pay IOU at first and let $14.50 remain in my balance for Add-on.
My no. is Removed Mobile Number.
24-02-2015 11:13 PM
24-02-2015 11:55 PM
25-02-2015 12:18 AM
25-02-2015 08:57 AM
You would be correct as that is how it used to work.
Are you on Prepay Smart with a $19 add-on or the newer Prepay 19? If it was Prepay Smart, for future reference, you can actually cancel that add-on yourself before topping up which would avoid this issue. Unfortunately to the best of my knowledge you cannot do so on the newer plan.
Sorry, I do not work for Vodafone so I can't directly look into this and solve this for you, but hopefully one of the staff here will be able to take a look for you.
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