Reply

Text message issues

Starter Poster
Posts: 4
Registered: ‎13-01-2017

Text message issues

by hackdrag0n Starter Poster
Message 1 of 7 (456 Views)
Hello, have just recently ported my number from skinny and can no longer receive security verification text messages from Google or Facebook. Please help can't get into my accounts.
Posted from Samsung SM-G930F
Starter Poster
Posts: 4
Registered: ‎13-01-2017

Re: Text message issues

by hackdrag0n Starter Poster
Message 2 of 7 (441 Views)
Ok I'll switch back to skinny and see if that fixes it. Thanks
Posted from Samsung SM-G930F
Regular Contributor Sam
Regular Contributor
Posts: 227
Registered: ‎08-08-2008

Re: Text message issues

by Regular Contributor Sam Regular Contributor
Message 3 of 7 (420 Views)

Third party SMS routing tables can take a bit of time to update, hence not immediately arriving.

Starter Poster
Posts: 4
Registered: ‎13-01-2017

Re: Text message issues

by hackdrag0n Starter Poster
Message 4 of 7 (418 Views)

Hello,

Are you telling me there will always be a significant delay or do you mean that it might take some time after the port before everything works properly? 

Thanks

Highlighted
Regular Contributor Sam
Regular Contributor
Posts: 227
Registered: ‎08-08-2008

Re: Text message issues

[ Edited ]
by Regular Contributor Sam Regular Contributor
Message 5 of 7 (414 Views)

The latter. It can take some time for things elsewhere to update once you've ported - 'things' being the SMS routing tables/hubs that state which carrier your number is assigned to. This is completely outside of VF's control.

 

(If the SMS was arriving at VF's network, it'd get sent to you (except in the event of some major issue).)

 

Refer to thread such as the following:

https://community.vodafone.co.nz/t5/Mobile-plans-services/SMS-from-google/td-p/74662

https://community.vodafone.co.nz/t5/Mobile-plans-services/Google-Calendar-Notification/td-p/70789

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=207445

 

Whilst I don't work for VF and they may say quite differently, I'd suggest you just wait this out until the routing tables update. Smiley Happy

 

 

 

Starter Poster
Posts: 4
Registered: ‎13-01-2017

Re: Text message issues

by hackdrag0n Starter Poster
Message 6 of 7 (411 Views)

Hmm makes sense ... will wait and see. THanks.

Vodafone Ninja
Posts: 568
Registered: ‎30-08-2016

Re: Text message issues

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 7 of 7 (381 Views)

@hackdrag0n

 

@Sam is exactly right. 

 

You'd be best to contact google and/or any other parties you're having trouble with, so they can log a ticket with their SMS vendor, otherwise it could potentially be a long time till they update their routing for your number.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Stats
  • 6 Replies
  • 30w ago
  • 457 Views
  • 1 Kudo
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today