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Slow internet

Starter Poster
Posts: 4
Registered: ‎07-04-2017

Slow internet

by JohnHambidge Starter Poster
Message 1 of 6 (209 Views)

Hi, I had my Internet upgraded to fibre plus (I think it's called) and it is slower than before.  Can anyone help? 

Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 2 of 6 (171 Views)

Hello Vodafone? 

Posted from Samsung SM-P550
Staff
Posts: 48
Registered: ‎23-03-2017

Re: Slow internet

by Staff MsChaoticX Staff
Message 3 of 6 (160 Views)

Hi John Smiley Happy

 

That doesn't sound good! Just a few questions, do you use it over wifi or cabled mainly? Also, how far are the devices you're using from the modem? And last of all but certainly not least, is it slow browsing or have you run a speedtest?

 

-Becka

I work in Technical Support, I volunteer my time in helping out the community when I can.

~ Trained Vodafone Ninja
Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 4 of 6 (148 Views)

Hi

 

Used over WiFi with you router you provided. Device is used within 3m of the WiFi router. Speed test is currently 6.04 download and 18.3 upload. Has been down to about 2.5 download for past couple of days. 6.04 is the highest it's been. We are on cable here.

Posted from Samsung SM-P550
Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 5 of 6 (74 Views)

Is anyone there?

Posted from Samsung SM-P550
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Staff
Posts: 48
Registered: ‎23-03-2017

Re: Slow internet

by Staff MsChaoticX Staff
Message 6 of 6 (70 Views)

Apologies there John, lost the thread <.<

 

Are you able to private message me your acc details so I can have a look at your modem stats etc.?

 

(Just click my name and message me)

 

-Becka

I work in Technical Support, I volunteer my time in helping out the community when I can.

~ Trained Vodafone Ninja
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