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Slow internet

Starter Poster
Posts: 4
Registered: ‎07-04-2017

Slow internet

by JohnHambidge Starter Poster
Message 1 of 7 (328 Views)

Hi, I had my Internet upgraded to fibre plus (I think it's called) and it is slower than before.  Can anyone help? 

Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 2 of 7 (290 Views)

Hello Vodafone? 

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Staff
Posts: 64
Registered: ‎23-03-2017

Re: Slow internet

by Staff MsChaoticX Staff
Message 3 of 7 (279 Views)

Hi John Smiley Happy

 

That doesn't sound good! Just a few questions, do you use it over wifi or cabled mainly? Also, how far are the devices you're using from the modem? And last of all but certainly not least, is it slow browsing or have you run a speedtest?

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 4 of 7 (267 Views)

Hi

 

Used over WiFi with you router you provided. Device is used within 3m of the WiFi router. Speed test is currently 6.04 download and 18.3 upload. Has been down to about 2.5 download for past couple of days. 6.04 is the highest it's been. We are on cable here.

Posted from Samsung SM-P550
Starter Poster
Posts: 4
Registered: ‎07-04-2017

Re: Slow internet

by JohnHambidge Starter Poster
Message 5 of 7 (193 Views)

Is anyone there?

Posted from Samsung SM-P550
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Posts: 64
Registered: ‎23-03-2017

Re: Slow internet

by Staff MsChaoticX Staff
Message 6 of 7 (189 Views)

Apologies there John, lost the thread <.<

 

Are you able to private message me your acc details so I can have a look at your modem stats etc.?

 

(Just click my name and message me)

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
New Poster
Posts: 1
Registered: ‎07-05-2017

Re: Slow internet

by aaaaabbbbbbcccc New Poster
Message 7 of 7 (105 Views)
After fibre installation was recently installed my laptop is slower than before. It takes longer to open pages. I use the laptop in the same places at home as before fibre. Does the fibre modem require you to be nearer than my previous modem? Is it usual to be slower for a few weeks after installation?
Posted from Apple iPhone
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