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Problem receiving texts while roaming

Starter Poster
Posts: 3
Registered: ‎05-06-2017
Accepted Solution

Problem receiving texts while roaming

by Parmacetty Starter Poster
Message 1 of 5 (408 Views)

I am in Germany with a new Huawei Y6 that I bought last week from Vodafone, and according to 'my Vodafone' i have Global Roaming on and working. I can send and receive texts to and fromNZ fine, and I can send a text to friends in Germany and it will arrive -- but their texts aren't reaching me. Does anyone know why this would be? Thanks


Accepted Solutions
Vodafone Ninja
Posts: 730
Registered: ‎23-10-2009

Re: Problem receiving texts while roaming

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (743 Views)

hi there that sounds like roaming is fine but possibly theres an issue between VF NZ and the German network you are using, can you see which network you are connected to and do you know what network or provider your friends are on?

Vodafone Social Media Team

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Solution
Accepted by topic author Parmacetty
‎14-06-2017 03:15 AM

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Vodafone Ninja
Posts: 730
Registered: ‎23-10-2009

Re: Problem receiving texts while roaming

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (744 Views)

hi there that sounds like roaming is fine but possibly theres an issue between VF NZ and the German network you are using, can you see which network you are connected to and do you know what network or provider your friends are on?

Vodafone Social Media Team
Solution
Accepted by topic author Parmacetty
‎14-06-2017 03:15 AM
Starter Poster
Posts: 3
Registered: ‎05-06-2017

Re: Problem receiving texts while roaming

by Parmacetty Starter Poster
Message 3 of 5 (367 Views)

Hi there

 

I'm still having the problem. My friends are on the O2 network here in Germany.

Starter Poster
Posts: 3
Registered: ‎05-06-2017

Re: Problem receiving texts while roaming

by Parmacetty Starter Poster
Message 4 of 5 (365 Views)

oops I accepted the Vodafone message as a solution by mistake. The problem is NOT solved!

Ninja Adept
Posts: 1,007
Registered: ‎20-08-2008

Re: Problem receiving texts while roaming

by Ninja Adept Ninja Adept Ninja Adept
Message 5 of 5 (351 Views)

This needs to be fixed by an O2 engineer. They can trace the messages and see where the point of failure is. I suspect their MNP records need to be updated. This is a database which shows which numbers belong to which carrier - and has to take into account ported numbers, new number ranges being opened up etc,

Ask one of your friends to log a fault with O2.

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