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Prepay Top Up Issues

New Poster
Posts: 1
Registered: ‎13-07-2017

Prepay Top Up Issues

by gemmaeve New Poster
Message 1 of 2 (209 Views)

Hi,

I topped up my phone today but it hasnt showed up in my vodafone account. The money has been taken out of my bank account though. My plan is meant to renew tonight so without the top up it cant renew and i wont get my carryover. 

Does anyone have any idea of what could have happened?

Thanks

Vodafone Ninja
Posts: 743
Registered: ‎23-10-2009

Re: Prepay Top Up Issues

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (157 Views)

Hey there, if that payment is still not showing please drop us an email at onlinecare@vodafone.com and we'll have a look for you.

Vodafone Social Media Team
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