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Prepay $19 to Prepay Carry $19

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Registered: ‎16-10-2010
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Prepay $19 to Prepay Carry $19

by Frequent Poster celeliza Frequent Poster
Message 1 of 7 (1,721 Views)

Hello,

 

Around Christmas time, I received an email from Vodafone saying there is a new plan called Prepay Carry On $19.  If I was on Prepay $19, I would be automatically switched onto that plan when it renews next month.  Is that is the case or would you have to swtich it manually and lose out any remaining data MBs and number of minutes?

 

It would be good if someone clarify this question.

 

Thanks

Claire


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Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Prepay $19 to Prepay Carry $19

by Frequent Poster celeliza Frequent Poster
Message 7 of 7 (2,325 Views)

Ok, thanks for the clarification!

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Accepted by topic author celeliza
‎03-10-2015 04:33 AM

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Business Ninja Adept
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Registered: ‎30-09-2014

Re: Prepay $19 to Prepay Carry $19

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (1,716 Views)

@celeliza if you are on Prepay $19 on the base plan 'Prepay' there is no manually switching and losing entitlements, simply, when your next renewal comes around, the CarryOver aspect of the plan will be added to your newly renewed addon.

 

Hope this clarifies for you.

 

Cheers.

NOC Engineer | Vodafone NZ
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Posts: 37
Registered: ‎16-10-2010

Re: Prepay $19 to Prepay Carry $19

[ Edited ]
by Frequent Poster celeliza Frequent Poster
Message 3 of 7 (1,712 Views)

That's weird because my renewal was due on midnight on Monday, 12th January.  I popped into the Vodafone store that day and wanted to find out if my remaining data and minutes would carry over to the Prepay Carry Over $19 plan if it would be automatically switched.  She said no, I would have to change it manually, topped up and it was changed to the Carry Over Plan straightaway and start from scratch then I can carry over the current month to next month's.  

 

This meant I had lost about 250 MBs and several minutes on the Prepay plan - which would have been really good to top it over to the one I currently am on now.

 

 

Business Ninja Adept
Posts: 1,551
Registered: ‎30-09-2014

Re: Prepay $19 to Prepay Carry $19

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 7 (1,707 Views)

@celeliza oh I see what you mean now.

 

OK so store agent was wrong in that it needed to be manually changed that was incorrect.

 

But she was correct in that from your addon that was about to expire the remaining balance of them would not carry over, it is once you have the carryover addon going forward they will carry over.

 

Cheers.

NOC Engineer | Vodafone NZ
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Posts: 37
Registered: ‎16-10-2010

Re: Prepay $19 to Prepay Carry $19

by Frequent Poster celeliza Frequent Poster
Message 5 of 7 (1,703 Views)

Ok, I topped it up at the store which I needed to do anyway but I could have used up the remaining data/minutes instead of changed it at the store straightaway.

 

So, now I am on Prepay Carry Over $19, any remaining data and minutes will carry over to next months after each renewal?

Business Ninja Adept
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Registered: ‎30-09-2014

Re: Prepay $19 to Prepay Carry $19

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 7 (1,701 Views)

@celeliza sorry about that Smiley Sad.

 

Yes correct, going forward they will carry over now.

NOC Engineer | Vodafone NZ
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Re: Prepay $19 to Prepay Carry $19

by Frequent Poster celeliza Frequent Poster
Message 7 of 7 (2,326 Views)

Ok, thanks for the clarification!

Solution
Accepted by topic author celeliza
‎03-10-2015 04:33 AM
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