17-01-2015 04:57 PM
Around Christmas time, I received an email from Vodafone saying there is a new plan called Prepay Carry On $19. If I was on Prepay $19, I would be automatically switched onto that plan when it renews next month. Is that is the case or would you have to swtich it manually and lose out any remaining data MBs and number of minutes?
It would be good if someone clarify this question.
Solved! See solution
17-01-2015 05:04 PM
@celeliza if you are on Prepay $19 on the base plan 'Prepay' there is no manually switching and losing entitlements, simply, when your next renewal comes around, the CarryOver aspect of the plan will be added to your newly renewed addon.
Hope this clarifies for you.
17-01-2015 05:12 PM - edited 17-01-2015 05:14 PM
That's weird because my renewal was due on midnight on Monday, 12th January. I popped into the Vodafone store that day and wanted to find out if my remaining data and minutes would carry over to the Prepay Carry Over $19 plan if it would be automatically switched. She said no, I would have to change it manually, topped up and it was changed to the Carry Over Plan straightaway and start from scratch then I can carry over the current month to next month's.
This meant I had lost about 250 MBs and several minutes on the Prepay plan - which would have been really good to top it over to the one I currently am on now.
17-01-2015 05:20 PM
@celeliza oh I see what you mean now.
OK so store agent was wrong in that it needed to be manually changed that was incorrect.
But she was correct in that from your addon that was about to expire the remaining balance of them would not carry over, it is once you have the carryover addon going forward they will carry over.
17-01-2015 05:26 PM
Ok, I topped it up at the store which I needed to do anyway but I could have used up the remaining data/minutes instead of changed it at the store straightaway.
So, now I am on Prepay Carry Over $19, any remaining data and minutes will carry over to next months after each renewal?
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