Data and minutes were not carried over for my Prepay carryover 19 plan although the cycle renewed automatically. When contacted customer service they said they will get back to me after 45 days(too long).
After posted a paid by prepaid, then I alway checked a usage did not increase on last 3 months ago.
Last 5 days ago, I took a screenshot for "My Vodafone App" from my mobile "Before topup" and "After topup". I found that carry-on usage didn't increase DATA and MIN. I knew that why last 3 month didn't gave me carry-on.
If Vodafone found guilty against breach or broken promise from Prepaid's Term & Condition. So, this last chance if Vodafone didn't carry-on to us after paid, I will force report to guess a what ?
I am unhappy with Vodafone still owe us 1.5Gb didn't carry-on (last 3 month been caught a usage !)