Reply

Pre pay roaming

New Poster
Posts: 1
Registered: ‎31-05-2016
Accepted Solution

Pre pay roaming

by NickSutton New Poster
Message 1 of 3 (441 Views)

Hi,

 

I have a query about pre-pay roaming.

 

Heading to Papua New Guinea at the end of the week. I am on a Pre-pay 19 plan (500 MB, unlimited texts and 100 minutes per month).

 

Being included in the Asia Pacific/North America zone the rates as indicated on your website are

txts: $0.80 per text

outgoing calls per minute: $3 plus standard rate ($0.79?)

incoming calls per minute: $1

data: $10/MB 

 

Reading the terms and conditions of mobile pre-pay, I noted that roaming does not apply to any included minutes, txts, or data in a NZ pre-pay plan.

 

Am I reading this correctly? As long as I have topped up, the remainder of my unlimited texts, 500 MB of data and 100 minutes will be FREE in PNG??? And only if I use this allocation up will I be charged at the above roaming rates?

 

(Presumably incoming calls are still charged at $1 per minute tho?)

 

 

Thanks for your time,

Nick

 


Accepted Solutions
Highlighted
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Pre pay roaming

by Retired Staff Lucas Retired Staff
Message 2 of 3 (830 Views)

Hi,

 

As per the Prepay Terms and Conditions here:

Roaming does not apply to any included minutes, TXTs or data you may have in NZ prepay plan, including any voice, TXT or data add-ons in NZ

 

This means that you cannot use your Prepay 19 plans entitlements while roaming

 

Sorry about that!

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.

View solution in original post

Solution
Accepted by MikeHales (Community Manager)
‎31-05-2016 09:14 PM

All Replies
Highlighted
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Pre pay roaming

by Retired Staff Lucas Retired Staff
Message 2 of 3 (831 Views)

Hi,

 

As per the Prepay Terms and Conditions here:

Roaming does not apply to any included minutes, TXTs or data you may have in NZ prepay plan, including any voice, TXT or data add-ons in NZ

 

This means that you cannot use your Prepay 19 plans entitlements while roaming

 

Sorry about that!

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Solution
Accepted by MikeHales (Community Manager)
‎31-05-2016 09:14 PM
New Poster
Posts: 1
Registered: ‎31-05-2016

Re: Pre pay roaming

by NickSutton45 New Poster
Message 3 of 3 (433 Views)
Aha, I read that exact same part of the prepay terms and conditions and interpreted it differently (as my original post indicates). I think it may be in Vodafone's interests to change the wording of that clause to make it doubly clear that what is meant is what you have just stated, and not what I thought the case was. Anyway, thanks for your reply Lucas!
Posted from Facebook
Stats
  • 2 Replies
  • 1y ago
  • 442 Views
  • 3 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today