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Only when Credit checking do we find out we have debt!!

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Posts: 1
Registered: ‎26-01-2015
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Only when Credit checking do we find out we have debt!!

by tamehana1 New Poster
Message 1 of 4 (923 Views)
Hi vodafone reps.

I havn't been contacted at all by a debt collection agency for a vodafone fee (Previous contract with Vodafone mobile), this debt is a year old now and was wondering how i can pay this off and when was I going to be notified by someone. I am happy paying this but obviously there is a debt collection fee added on top.... I had never been contacted by Vodafone about this debt, not even initially, so I think the debt collection fee is a bit harsh. I am an existing vodafone mobile and broadband customer so all my details are there too. Also, I have contacted via email (no reeply as of yet) as I haven't been successful with getting through to customer service.

Who can I contact about this?

Cheers
Posted from Android 4.4

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Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Only when Credit checking do we find out we have debt!!

by Retired Staff Lucas Retired Staff
Message 4 of 4 (1,100 Views)

most of what @gregmcc is saying is correct. However I would like to stress that any dispute needs to be started via the collections agency who will then contact our specialist recoveries team to investigate.

 

Comment on point number 2): For an account that has been disconnected and is pending debt collection we will send final demand notices by standard post. We do not call or text disconnected numbers.

This action doesnt happen in a matter of days. Rather a matter of weeks.

 

Lucas

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Only when Credit checking do we find out we have debt!!

by Retired Staff Lucas Retired Staff
Message 2 of 4 (916 Views)

Hi @tamehana1 ,

 

Welcome to the community Smiley Happy

 

Whenever there is an overdue account we make multiple attempts to notify you via post, text and automated voicecalls.

Postal notifications are sent to the last known address on the account. Only postal notifications are used to warn of Debt Collection action

 

If no contact or arrangement is made it is sent to a debt collection agency. Once it is sent, it is up to the agency to contact you.

 

If you are disputing the debt, you need to contact the debt collection agency, who will then raise a dispute with us, should there be a valid claim.

 

Unfortunately Vodafone Customer service cannot assist very much once a debt has been sent to an agency.

 

I hope this helps.

 

Lucas

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Senior Contributor
Posts: 393
Registered: ‎03-12-2008

Re: Only when Credit checking do we find out we have debt!!

by Senior Contributor gregmcc Senior Contributor
Message 3 of 4 (896 Views)

1) Dispute the bill

2) Lack of notification is not on, ask for them to supply proof that attempts were made to contact you, such as phone logs/ text logs or receipt from registered post. VF Texting or phoning a number they know is disconnected is not a valid form of contact.

3) Debt collection fees - you are not legally required to pay them

 

 

Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Only when Credit checking do we find out we have debt!!

by Retired Staff Lucas Retired Staff
Message 4 of 4 (1,101 Views)

most of what @gregmcc is saying is correct. However I would like to stress that any dispute needs to be started via the collections agency who will then contact our specialist recoveries team to investigate.

 

Comment on point number 2): For an account that has been disconnected and is pending debt collection we will send final demand notices by standard post. We do not call or text disconnected numbers.

This action doesnt happen in a matter of days. Rather a matter of weeks.

 

Lucas

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
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