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On account plan

Starter Poster
Posts: 3
Registered: ‎24-03-2017

On account plan

by Mistee Starter Poster
Message 1 of 4 (299 Views)
I'm new to the on account plan but why can't I use the data, it says I got unlimited texts, unlimited minutes and 7.50gb data but I can't use the data but I can text or call people
Posted from Vodafone 895n
Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: On account plan

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 4 (293 Views)

Have you switched prepay with Vodafone to postpay now ? If just today, try restart your phone tomorrow morning.. Should work OK. 

 

Have you just swtiched from another carrier to Vodafone? If so, make sure the APN is set correctly on your handset to 'vodafone'.

 

If you are having any further troubles feel free to DM me your mobile number and I'll look into it. 


Cheers

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 3
Registered: ‎24-03-2017

Re: On account plan

by Mistee Starter Poster
Message 3 of 4 (227 Views)
No I'm new to the on account, does it take time for the data to work
Posted from Samsung SM-G930F
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Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: On account plan

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (220 Views)
Should well be fine by now ... have you checked the APN set on your handset as above ?
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
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