Reply

Obtaining IMEI number for a non-Vodafone device

Highlighted
Starter Poster
Posts: 4
Registered: ‎23-03-2013
Accepted Solution

Obtaining IMEI number for a non-Vodafone device

by methic Starter Poster
Message 1 of 4 (134 Views)

I have a phone which was purchased overseas outright. I've been a lifelong Vodafone customer and am using a Vodafone SIM with it at the moment. However the phone is missing and I need the IMEI number for insurance purposes. Can Vodafone find this out based on my connection to your network? I have exhausted all other options to get the IMEI number myself.


Accepted Solutions
Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Obtaining IMEI number for a non-Vodafone device

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (231 Views)

Incorrect. Ask them to check the 'LSHS' tool.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

View solution in original post

Solution
Accepted by topic author methic
‎08-06-2017 11:36 AM

All Replies
Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Obtaining IMEI number for a non-Vodafone device

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 4 (131 Views)

Yes call customer services and they can see what IMEI you were using your SIM in.

 

Thanks

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 4
Registered: ‎23-03-2013

Re: Obtaining IMEI number for a non-Vodafone device

by methic Starter Poster
Message 3 of 4 (124 Views)

Thanks sebastianbd.

 

I called twice and both CSRs said they can only provide this for phones purchased from Vodafone only. Is this correct?

Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Obtaining IMEI number for a non-Vodafone device

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (232 Views)

Incorrect. Ask them to check the 'LSHS' tool.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by topic author methic
‎08-06-2017 11:36 AM
Stats
  • 3 Replies
  • 2w ago
  • 135 Views
  • 0 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today