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No plan options after cancelling My Flex Prepay

Starter Poster
Posts: 3
Registered: ‎29-01-2017
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No plan options after cancelling My Flex Prepay

by jcnz02102 Starter Poster
Message 1 of 5 (600 Views)

Hello,

 

I chose not to auto-renew my My Flex Prepay plan and now the only plan available to me is "Prepay Pay & Go", I can't even change back to the My Flex Prepay plan I had. Surely this can't be intentional.


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Business Ninja Adept
Posts: 1,385
Registered: ‎30-09-2014

Re: No plan options after cancelling My Flex Prepay

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (992 Views)

Change to Prepay Pay & Go and then back to My Flex and configure your plan again. 

 

Cheers

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Solution
Accepted by topic author jcnz02102
‎03-02-2017 10:39 PM

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Staff
Posts: 15
Registered: ‎08-12-2016

Re: No plan options after cancelling My Flex Prepay

by Staff HopeJones Staff
Message 2 of 5 (549 Views)

Hi there, 

 

When was your plan due to renew? If it is past the renewal date you may just need to top up in order for the plan to kick back in. 

Otherwise try re booting your phone to see if the plan reappears Smiley Happy

 

Starter Poster
Posts: 3
Registered: ‎29-01-2017

Re: No plan options after cancelling My Flex Prepay

by jcnz02102 Starter Poster
Message 3 of 5 (545 Views)
It was set to renew on the 28th. I effectively cancelled the plan and the only available plan now is "Prepay Pay & Go". I topped up since then as well since I thought the was the problem but nothing changed. Have also restarted my phone since then and tried on the web interface too.
Posted from Samsung SM-N910U
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Business Ninja Adept
Posts: 1,385
Registered: ‎30-09-2014

Re: No plan options after cancelling My Flex Prepay

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (993 Views)

Change to Prepay Pay & Go and then back to My Flex and configure your plan again. 

 

Cheers

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by topic author jcnz02102
‎03-02-2017 10:39 PM
Starter Poster
Posts: 3
Registered: ‎29-01-2017

Re: No plan options after cancelling My Flex Prepay

by jcnz02102 Starter Poster
Message 5 of 5 (520 Views)
That worked. Thanks.
Posted from Samsung SM-N910U
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