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New phone every year add on

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Starter Poster
Posts: 3
Registered: ‎18-10-2015
Accepted Solution

New phone every year add on

by Gareth1 Starter Poster
Message 1 of 10 (717 Views)
I've just gone on to an on account advantage lite plan and selected for the new phone every year add on but I can't see this add on in my account or plan summary. Has it not been added to my plan or is it just not shown and I will see it on my first bill?
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Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 10 (1,193 Views)

@Gareth1 thanks for the details I've sent this through to our Online Shop team to look into.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Solution
Accepted by Dylan (Retired Staff)
‎19-10-2015 10:50 AM

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Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 10 (712 Views)

@Gareth1 New Phone Every Year is only available on Red+ plans. Not available on Advantage Lite....

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 3
Registered: ‎18-10-2015

Re: New phone every year add on

by Gareth1 Starter Poster
Message 3 of 10 (699 Views)
If that was the case I wouldn't have chosen the advantage lite plan. Why was I able to select the new phone every year add on when purchasing the plan and when I was contacted by Vodafone to confirm I was told it was added to my plan??
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Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 10 (696 Views)

@Gareth1 how did you sign up for the plan ? Online, Phone Sales or In Store ?

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Expert Contributor
Posts: 552
Registered: ‎21-05-2015

Re: New phone every year add on

by Expert Contributor Expert Contributor
Message 5 of 10 (693 Views)

Can I just jump in here and say: Why is this not avaliable to Open Term Red + Plans?

Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 10 (680 Views)

@dale15 I'd guess it's due to the fact that New Phone Every Year is about resigning a new contract term and getting a new handset; and Open Term plans do not have a contract term.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 3
Registered: ‎18-10-2015

Re: New phone every year add on

by Gareth1 Starter Poster
Message 7 of 10 (675 Views)
Online and then I was contacted on the phone by a Vodafone rep to confirm and was told that the new phone every year add on was added to the plan.
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Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 10 (672 Views)

@Gareth1 Interesting.


Could you please DM me your mobile number and Online Shop OS number and I'll get it looked into.

 

Cheers

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Business Ninja Adept
Posts: 1,466
Registered: ‎30-09-2014

Re: New phone every year add on

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 10 (1,194 Views)

@Gareth1 thanks for the details I've sent this through to our Online Shop team to look into.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by Dylan (Retired Staff)
‎19-10-2015 10:50 AM
Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: New phone every year add on

by Retired Staff Dylan Retired Staff
Message 10 of 10 (630 Views)

Thanks for looking into this @sebastianbd

 

@dale15 - I guess New Phone Every Year could potentially change in future but has been been designed at the moment for people who want a good discount on a phone and to upgrade every year. Of course that's quite different to open term plans and buying phones outright. There's many more options these days than there used to be!

 

I expect the Online Shop team will be able to sort this out so I'll go ahead and mark Sebastian's reply as the solution. Hope that's okay @Gareth1

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