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New Phone Every Year - trade in

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Starter Poster
Posts: 5
Registered: ‎23-03-2013
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New Phone Every Year - trade in

by methic Starter Poster
Message 1 of 2 (313 Views)

Hi there.

 

I've read the T&C but am still not clear. If I signed up for New Phone Every Year and my original phone was stolen and replaced (with exact same model) by my insurance company, am I still eligible for the add-on eventhough I'll be surrendering a phone with a different serial number to the original?

 

Thanks.


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Community Manager
Posts: 1,689
Registered: ‎02-02-2013

Re: New Phone Every Year - trade in

by Community Manager Community Manager
Message 2 of 2 (565 Views)

Thanks for your post. I've checked and no it doesn't have to be original phone, it's the same model, and so value, so you're fine to surrender that phone and get a new one.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand

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Solution
Accepted by topic author methic
‎04-07-2017 10:35 AM

All Replies
Community Manager
Posts: 1,689
Registered: ‎02-02-2013

Re: New Phone Every Year - trade in

by Community Manager Community Manager
Message 2 of 2 (566 Views)

Thanks for your post. I've checked and no it doesn't have to be original phone, it's the same model, and so value, so you're fine to surrender that phone and get a new one.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Solution
Accepted by topic author methic
‎04-07-2017 10:35 AM
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