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MyFlex Prepay

Rm
Starter Poster
Posts: 2
Registered: ‎11-09-2017

MyFlex Prepay

by Rm Starter Poster
Message 1 of 3 (152 Views)

Hi am trying to change the allowances of my prepay flex plan (just want to increase data) before it rolls over midnight tonight. The only option I have through both website and app is to "buy now" which means I lose any unused minutes, texts etc.  The call centre are telling me that if I increase my data allowance, I am changing my plan and therefore lose all my unused goodies regardless.   This is different to previous months, where my plan has been flexible!  I have spoken to the call centre 4 times and they are adamant.  Can you please clarify if this is correct?

Posted from Apple iPhone
Regular Poster
Posts: 23
Registered: ‎11-07-2009

Re: MyFlex Prepay

by Regular Poster Suney Regular Poster
Message 2 of 3 (134 Views)
On my android app I have the option to "save changes" or "buy now"
Posted from Samsung SM-N9005
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Rm
Starter Poster
Posts: 2
Registered: ‎11-09-2017

Re: MyFlex Prepay

by Rm Starter Poster
Message 3 of 3 (105 Views)
Yeah I always had that option before too - and I'm sure I could "dial up or down" all the options without losing my unused allowance, but now I'm being told that if I make any changes I lose all my unused stuff. Is this new? It's not how the T&Cs read and I feel a bit ripped off
Posted from Apple iPhone
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