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My flex prepay

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Posts: 3
Registered: ‎27-11-2016
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My flex prepay

by RodandRuth Starter Poster
Message 1 of 5 (684 Views)
If we change to this plan do we keep current plans carry over
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Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 5 of 5 (1,096 Views)
Thanks we'll stay as we are then

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Accepted by MikeHales (Community Manager)
‎07-12-2016 09:03 AM

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Ninja Adept
Posts: 997
Registered: ‎19-10-2014

Re: My flex prepay

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 5 (679 Views)

Hi @RodandRuth,

 

You'll need to use any Carryover balances on your plan before you change to My Flex as they will be forfeight during the change.

My Vodafone will let you know this info before you change.

 

thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 3 of 5 (668 Views)
It says if you change immediately you'll loose any carry over data etc but then says save change if you want it to happen when your next prepay renewal is due. Not very clear!!!
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Community Manager
Posts: 1,373
Registered: ‎02-02-2013

Re: My flex prepay

by Community Manager Community Manager
Message 4 of 5 (623 Views)

@RodandRuth

If you change plans then yes you will lose the carry over from old to new plan.

m

Channel Manager, Help & Support
Vodafone New Zealand
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Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 5 of 5 (1,097 Views)
Thanks we'll stay as we are then
Posted from Apple iPhone
Solution
Accepted by MikeHales (Community Manager)
‎07-12-2016 09:03 AM
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