Reply

My 1.0GB data on the $29 On Account Plan has gone....

Frequent Poster
Posts: 35
Registered: ‎09-04-2013

My 1.0GB data on the $29 On Account Plan has gone....

by Frequent Poster jacky5878 Frequent Poster
Message 1 of 7 (609 Views)

Hi Dylan

 

I have been using this on account $29 on account for some time now and it is just renew on the 28th October 2016.

 

all this time, i always have been allocated for 1.5GB data for the month, but this month, i only been allocated for 500mb now.. So I immediately rang your vodafone customer line and asking what is going on, the first phone call, i was told i am going to get 5GB, i was shocked to hear that thinking that Vodafone has been so generous to give out so many data to me.

 

So I decided to call again, after 30 minutes, they said it has an upgrade on the vodafone app, which u need to goto the add on and then my 1GB data will still be there.

 

Then this morning (29 oct), i checked again, now my official data allocation is now 500mb which I was really annoyed to see. 

 

After numerous phone call with your team at Philipines which they don't want to help anyway. the first sentence  i was told this add on bonus is only for 2 year. Technically i am on this open plan, i have received no notification that my bonus add on is going to be finishing and i was always assuming if I am on a discontinue plan unless i have made changed to the plan, the allocation will remain the same... 

 

Could you please arrange to have some one to have a look on this plan that I am having, I can clearly remember that, prior to signing up to this, there is no where indicated to me it is only for 2 years only, and look at it now, if you are just going to offer this allocation, it is worst than the $29 prepay and also with more benefit too.  Please don't tell your staff to sell me on a higher plan because i am not interested on it and no I don't want to go back to prepay at all.

 

Thank you very much on this, your understanding is fully appreciated.

 

Jacky

Highlighted
Frequent Poster
Posts: 35
Registered: ‎09-04-2013

Re: My 1.0GB data on the $29 On Account Plan has gone....

by Frequent Poster jacky5878 Frequent Poster
Message 2 of 7 (572 Views)

Hi Vodafone

 

Can someone please let me know???

 

Regards

Jacky

Business Ninja Adept
Posts: 827
Registered: ‎30-07-2009

Re: My 1.0GB data on the $29 On Account Plan has gone....

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 7 (569 Views)

Good morning Jacky,

 

Please click on my name and send me a PM including the mobile number and four digit PIN on your account.

 

Regards


Rochelle

Frequent Poster
Posts: 35
Registered: ‎09-04-2013

Re: My 1.0GB data on the $29 On Account Plan has gone....

by Frequent Poster jacky5878 Frequent Poster
Message 4 of 7 (555 Views)

Hi Rochelle

 

send to you already. hope to hear from you soon

 

Regards

Jacky

Starter Poster
Posts: 3
Registered: ‎19-11-2016

Re: My 1.0GB data on the $29 On Account Plan has gone....

by jehl70 Starter Poster
Message 5 of 7 (479 Views)

Hi there,

 

I've got exactly the same issue.

 

I've sent an email via the website, but would greatly appreciate some assistance re this.

 

JEHL

Starter Poster
Posts: 3
Registered: ‎19-11-2016

Re: My 1.0GB data on the $29 On Account Plan has gone....

by jehl70 Starter Poster
Message 6 of 7 (469 Views)

I have now been rung by someone from the Philippines, who has tried to argue that I should only have 500MB as that is all that is on my plan.  Apparently the fact that I have had 1GB for the past 2 years is immaterial.

 

Is there someone in NZ who could assist me please?

 

Thanks in advance.

 

Starter Poster
Posts: 3
Registered: ‎19-11-2016

Re: My 1.0GB data on the $29 On Account Plan has gone....

by jehl70 Starter Poster
Message 7 of 7 (432 Views)

Can anyone help me please?

 

Stats
  • 6 Replies
  • 42w ago
  • 610 Views
  • 0 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today