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Late night texts from vodafone

Frequent Poster
Posts: 49
Registered: ‎28-09-2014
Accepted Solution

Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 1 of 16 (2,303 Views)

Hi,

 

I'm on Prepay19, and have a monthly top-up set up. Is there ANY WAY to stop vodafone texting me at 12:30 am or 1:30 am on the day Prepay19 rolls over to let me know i now have less than $5 credit? (Well, duh!)

 

I find this really intrusive for some reason. Itakes me up thinking there must be some family emergency to be getting texts at that time. 

 

Thanks heaps.


Accepted Solutions
Staff Lon
Staff
Posts: 1,305
Registered: ‎01-03-2012

Re: Late night texts from vodafone

by Staff Lon Staff
Message 12 of 16 (1,802 Views)

Sorry, these old threads don't really get a lot of traffic so it's easy to miss new replies. It is always best to create a new thread, even if the problem is similar Smiley Sad

 

@Lucas - are you by any chance able to help @CeeDee with this?

Please note that I am no longer a permanent moderator of this forum and only check messages during my free time.

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Solution
Accepted by topic author CeeDee
‎03-10-2015 04:33 AM

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Ninja Initiate
Posts: 121
Registered: ‎18-06-2014

Re: Late night texts from vodafone

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 2 of 16 (2,295 Views)
Hi there,

welcome to the community Smiley Happy

I will be happy to look into this for you.

Please click on my name and send me a private message with your number.

regards,

Minhaj.
(please refrain from posting personal information on public forums)


I volunteer my time here on the community helping out, Not an official member of the social media team.

I currently work with the mobile, cable tv and fibre teams
Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Late night texts from vodafone

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 3 of 16 (2,284 Views)

Family emergency and they would TXT you? Personally I would expect a phone call

 

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 49
Registered: ‎28-09-2014

Re: Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 4 of 16 (2,276 Views)

Thanks johnr, no they would text to make sure i had the appropriate info in front of me. You may be more alert at that time than i am, lol.

Frequent Poster
Posts: 49
Registered: ‎28-09-2014

Re: Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 5 of 16 (2,275 Views)

Hi minhaj, does that mean this is not normal practise by vodafone? If not will email them. Thanks.

Ninja Initiate
Posts: 121
Registered: ‎18-06-2014

Re: Late night texts from vodafone

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 6 of 16 (2,267 Views)
Hi,

We normally send out texts with low credit notifications.

In some cases like yours we need to check the back end to make sure everything is ok with the notification settingsSmiley Happy

In most cases, people ask me to switch it off since you can text BAL to 777 and get an instant update.

Let me know if you want me to look into it further.

Regards,

Minhaj
(please refrain from posting personal information on public forums)


I volunteer my time here on the community helping out, Not an official member of the social media team.

I currently work with the mobile, cable tv and fibre teams
Frequent Poster
Posts: 49
Registered: ‎28-09-2014

Re: Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 7 of 16 (2,229 Views)

Thanks very much to Minhaj.

 

In case anyone else searches and finds this thread, vodofone messages are only supposed to come through during day-time hours, so my case would be considered a fault. Minhaj has turned off the text notifications, so a huge THANKYOU from me. (And from Mr CeeDee, and our dog, as they get woken up too.)  Smiley Happy

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Late night texts from vodafone

by Ninja Master Ninja Master Ninja Master
Message 8 of 16 (2,219 Views)

Yes low credit notifcations can be disabled by front line staff

Ex VodafoneNZ staff member 17 years 4 days
Frequent Poster
Posts: 49
Registered: ‎28-09-2014

Re: Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 9 of 16 (1,923 Views)

Hi,

 

24 Feb2015, have been on Carryover 19 since it became available. These late-night texts have just started up again, today. Last night got one from 7017 at 1:20am and 1:21am, both exactly the same, saying

 

"Your credit has gone below 5 dollars. If you have an Add-On or Bonus your resources will work until exhausted. To top up now visit vodafone.co.nz/topup"

 

 

 

 

Please could these be permanently switched off thanks, they are completely redundant for someone on an auto topup anyway.

 

Thanks. Smiley Happy

Frequent Poster
Posts: 49
Registered: ‎28-09-2014

Re: Late night texts from vodafone

by Frequent Poster CeeDee Frequent Poster
Message 10 of 16 (1,810 Views)

Hi, just marking this as no longer solved in the hope that someone can have another look thanks.

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