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I cannot make a call

Starter Poster
Posts: 2
Registered: ‎23-07-2017

I cannot make a call

by ivana Starter Poster
Message 1 of 3 (156 Views)

HI, I cannot call for days another number (a mobile number ,overseas), and the only message I get all the time is "We cannot proceed with your call due to congestion". This regularly happens any time during the day - I was using two of my mobile numbers.

I am having the same problem with both, and both of them are prepaid.

I am not sure what is happening. It would be greatly appreciated if you could resolve the issue as soon as possible.

Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: I cannot make a call

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (140 Views)

@ivana There has been a fault logged for this issue for you today.

 

I will investigate this issue shortly.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 2
Registered: ‎23-07-2017

Re: I cannot make a call

by ivana Starter Poster
Message 3 of 3 (130 Views)

Just to add that it does not work even I try with another device.

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