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HD Voice Calls

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Posts: 1
Registered: ‎01-08-2017
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HD Voice Calls

by 杨磊 New Poster
Message 1 of 5 (192 Views)

 

I'm Leo,I'd like to use HD voice calls,I use Huawei mobile mate8.I have readed this webside(https://www.vodafone.co.nz/hdvoice/),but I can't use.please tell me how can I use this function.Thanks.


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Vodafone Ninja
Posts: 568
Registered: ‎30-08-2016

Re: HD Voice Calls

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 5 (302 Views)

Hi Leo, this handset does actually support our HD voice codec. 

 

This is enabled automatically, but you need to be calling another Vodafone customer with a compatible handset, and the call needs to be via 3G, rather than 2G. 

 

HD Voice doesn't work for calls to/from other networks.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

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Accepted by topic author 杨磊
‎02-08-2017 10:31 PM

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Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: HD Voice Calls

by Expert Contributor Expert Contributor
Message 2 of 5 (189 Views)

杨磊 wrote:

 

I'm Leo,I'd like to use HD voice calls,I use Huawei mobile mate8.I have readed this webside(https://www.vodafone.co.nz/hdvoice/),but I can't use.please tell me how can I use this function.Thanks.



Hi @杨磊

Weclcome to the community Smiley Happy

 

 

Unfortunately it appears your handset does not support this feature.

 

Vodafone Ninja
Posts: 568
Registered: ‎30-08-2016

Re: HD Voice Calls

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 5 (303 Views)

Hi Leo, this handset does actually support our HD voice codec. 

 

This is enabled automatically, but you need to be calling another Vodafone customer with a compatible handset, and the call needs to be via 3G, rather than 2G. 

 

HD Voice doesn't work for calls to/from other networks.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by topic author 杨磊
‎02-08-2017 10:31 PM
Expert Contributor
Posts: 559
Registered: ‎21-05-2015

Re: HD Voice Calls

by Expert Contributor Expert Contributor
Message 4 of 5 (167 Views)

SamS wrote:

Hi Leo, this handset does actually support our HD voice codec. 

 

This is enabled automatically, but you need to be calling another Vodafone customer with a compatible handset, and the call needs to be via 3G, rather than 2G. 

 

HD Voice doesn't work for calls to/from other networks.


Oh my bad, I was going off the INFO on the vodafone site, it didn't list that handset as compatible .

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Vodafone Ninja
Posts: 568
Registered: ‎30-08-2016

Re: HD Voice Calls

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 5 of 5 (164 Views)

@Christopher

 

Yeah it's a bit confusing as that goes off the phones we currently sell, so if you can't currently buy it online, it won't show there.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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