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From prepay Smart $19 to $39 Plan - open term plan

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Starter Poster
Posts: 5
Registered: ‎29-09-2014
Accepted Solution

From prepay Smart $19 to $39 Plan - open term plan

by doniNZ Starter Poster
Message 1 of 7 (2,291 Views)

Hi

 

My vodafone prepay account (smart 19) was suppose to be moved over to contract today.

 

This does not seem to have happened.

 

I am now still getting sms messages asking me to renew my $19 smart plan, but currently have no data/sms/voice access from my phone. 

 

Please can you guys investigate.

 

I was suppose to be moved over to the Vodafone essentials special you were running. $29pm, 1.25GB data etc ...But the move has not happened.


Accepted Solutions
Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: From prepay Smart $19 to $39 Plan - open term plan

by Retired Staff johnr Retired Staff
Message 7 of 7 (3,049 Views)

@doniNZYour mobile number is on the new Postpay plan you are good to go Smiley Happy

Ex VodafoneNZ staff member 17 years 4 days

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: From prepay Smart $19 to $39 Plan - open term plan

[ Edited ]
by Retired Staff johnr Retired Staff
Message 2 of 7 (2,279 Views)

Hi @doniNZ Welcome

 

Today has just started so it could happen really anytime today,

 

John Smiley Happy

 

 

Ex VodafoneNZ staff member 17 years 4 days
Starter Poster
Posts: 5
Registered: ‎29-09-2014

Re: From prepay Smart $19 to $39 Plan - open term plan

by doniNZ Starter Poster
Message 3 of 7 (2,275 Views)

LOL. thanks for that.  Actually today started 9 and a half hours ago.  Myabe I should not have been expecting a smooth transition with no interuption in service. Probably a bit too much to ask.

 

 

Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: From prepay Smart $19 to $39 Plan - open term plan

[ Edited ]
by Retired Staff johnr Retired Staff
Message 4 of 7 (2,273 Views)

When a mobile number moves from Prepay to postpay it is a very smooth transition and it's done during business hours,

 

Smiley Happy

Ex VodafoneNZ staff member 17 years 4 days
Starter Poster
Posts: 5
Registered: ‎29-09-2014

Re: From prepay Smart $19 to $39 Plan - open term plan

by doniNZ Starter Poster
Message 5 of 7 (2,252 Views)

Thanks John. 

55minutes of the business day remaining and unfortuanitly its still not done.

 

Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: From prepay Smart $19 to $39 Plan - open term plan

by Retired Staff johnr Retired Staff
Message 6 of 7 (2,250 Views)

Click on my user name and DM me the mobile number and let me take a look,

 

John

Ex VodafoneNZ staff member 17 years 4 days
Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: From prepay Smart $19 to $39 Plan - open term plan

by Retired Staff johnr Retired Staff
Message 7 of 7 (3,050 Views)

@doniNZYour mobile number is on the new Postpay plan you are good to go Smiley Happy

Ex VodafoneNZ staff member 17 years 4 days
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
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