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Debt Collection - Urgent Help

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Posts: 1
Registered: ‎14-03-2017

Debt Collection - Urgent Help

by AliCornwell New Poster
Message 1 of 2 (142 Views)

Hi, 

 

My partner recieved a letter from Debtworks recovery agency demanding payment for approximately $2,000. 

 

He is currently not with Vodafone for mobile, nor broadband (and hasn't in recent memory). A previous account with Vodafone was under a prepay plan only.   He has used Orcon as an ISP at home in the same property for the last 5 years. 

 

We are hoping this is a gross error on Vodafone's or the debt collector's part. This is the first he has heard of it and it is demanding this payment within 5 days. The nature of the letter/ demand surely warrants comment to the Commerce Commision and could have implications for Vodafone under the FTA. 

 

Please contact me urgently/ provide assistance so this can be resolved as it is very distressing. 

 

 

 

 

Vodafone Ninja
Posts: 515
Registered: ‎30-08-2016

Re: Debt Collection - Urgent Help

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (130 Views)

This is a public forum.

 

You're best to contact Debtworks, they can provide the invoices relating to the debt. If you still think this is incorrect. You can challenge it from there. 

 

Debtworks contact number is 09 834 0153

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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