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DIY SIM card swaps in My Vodafone

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

DIY SIM card swaps in My Vodafone

[ Edited ]
by Retired Staff Dylan Retired Staff
Message 1 of 15 (4,341 Views)

Hi all

If you need to swap your Vodafone connection from one sim to another you can now do this yourself in My Vodafone!

 

All very easy to do -

  1. Head to our website from your computer
  2. sign in to your My Vodafone account as normal
  3. pause a moment to admire the new design
  4. choose menu in the top right, and then sim swap
  5. ... and follow the steps.

 

swap2.png


You might need to swap to another sim if you've lost your phone, if you've got a new phone that needs a new size sim (e.g. moving from micro to the smaller nano), if you're getting set up with a Semble sim, or very rarely if your current sim has developed a fault.

 

You'll need a "blank" sim with no connection on it as the destination sim, they're available from our stores (I'm very certain they're free too).

If you have contacts saved on your current sim make sure you move them to the phone or to a cloud service before doing the swap. I like saving contacts to my Google account personally, then when I make a change to a contact on my phone it's automatically updated in my email and iPad. Easy.

There's more details about sim swaps on our site here http://www.vodafone.co.nz/simswap/

 

As always please post a reply below or start a new topic if you have any questions. Smiley Happy

 

Edit: Sim swap is now available in the My Vodafone app. You can even use the camera on your smartphone to read the barcode, so then you don't need to enter in the sim number. Cool, huh?


Cheers

Dylan

Expert Contributor
Posts: 543
Registered: ‎21-05-2015

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Expert Contributor Expert Contributor
Message 2 of 15 (4,304 Views)

I don't see much point in this as when you request a Replacement Sim from a store they do the swap for you unless you advise otherwise.

Business Ninja Adept
Posts: 1,444
Registered: ‎30-09-2014

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 15 (4,301 Views)

Eg: if you purchase a phone from Online Shop or our Telesales team with a different sized SIM so when you get it you go on and swap over to the new SIM Smiley Happy.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,444
Registered: ‎30-09-2014

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 15 (4,297 Views)
Or someone who lives way far away from a VF store and needs a new SIM so we send one out for them and then instead of calling they process it themselves online Smiley Happy.
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Contributor
Posts: 114
Registered: ‎09-04-2009

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Contributor ryan14 Contributor
Message 5 of 15 (4,277 Views)

Excellent.

All Vodafone needs to do now is send a memo to all Vodafone stores in Auckland and tell them what a blank sim actually is. My mate went into a Vodafone retail store last year and asked for a blank sim and the retail staff member had no idea what a blank sim was.

My mate had to take time to explain the process and then the retail staff member knew what he was talking about, but the staff member had to go out back to get the sim.

 

Vodafone really need to tell your stores to display blank sim cards in-store like 2D do in their stores and other stores.

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Retired Staff Dylan Retired Staff
Message 6 of 15 (4,232 Views)

dale15 wrote:

I don't see much point in this as when you request a Replacement Sim from a store they do the swap for you unless you advise otherwise.


Good point, but up until now that's also been the only option (either in store or 777).

 

It's good to have another option for a bunch of reasons. Encourages more people to use My Vodafone, helps reduce load on the contact centre and probably also error rates too (number entered directly instead of read out over the phone), and it's ready to go when you are (e.g. many people might want to backup first before transferring to new phone and setting it up).

 

This feature would've been really useful when the iPhone 5 came out because every single one needed to move to a nano sim! Similarly with Semble you need to switch to a new sim for that too, so it's great to help make it easier where we can. Also when there's blips of sim swap demand like Christmas morning. Smiley Happy

Expert Contributor
Posts: 543
Registered: ‎21-05-2015

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Expert Contributor Expert Contributor
Message 7 of 15 (4,229 Views)

Dylan wrote:

dale15 wrote:

I don't see much point in this as when you request a Replacement Sim from a store they do the swap for you unless you advise otherwise.


Good point, but up until now that's also been the only option (either in store or 777).

 

It's good to have another option for a bunch of reasons. Encourages more people to use My Vodafone, helps reduce load on the contact centre and probably also error rates too (number entered directly instead of read out over the phone), and it's ready to go when you are (e.g. many people might want to backup first before transferring to new phone and setting it up).

 

This feature would've been really useful when the iPhone 5 came out because every single one needed to move to a nano sim! Similarly with Semble you need to switch to a new sim for that too, so it's great to help make it easier where we can. Also when there's blips of sim swap demand like Christmas morning. Smiley Happy


Yeah it is actually a good idea Smiley Happy

New Poster
Posts: 1
Registered: ‎15-06-2015

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

by Portia New Poster
Message 8 of 15 (3,874 Views)

This is brilliant! I lost a phone and rather than bother the help desk people, I can do it myself.

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: DIY Sim Swaps! Now in My Vodafone (desktop + app)

by Retired Staff Dylan Retired Staff
Message 9 of 15 (3,868 Views)

Hi everyone

 

Sim swap functionality is now in the My Vodafone app too. It's even better there - it can use the camera from your smartphone to read the barcode from the packaging of your new sim card.


Check that out in the "swap" section of the simswap page on our site

http://www.vodafone.co.nz/simswap/

 

Cheers

 

Dylan

Staff
Posts: 39
Registered: ‎28-07-2015

Re: DIY Sim Swaps! Now in My Vodafone (desktop version)

Message 10 of 15 (3,369 Views)

And you can also do sim swap in your most convenient time , and we just want you to feel empowered

Cheers,

Paul
Mobile Consumer Email Specialist
Vodafone Customer Service
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