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Charged debit card twice

Starter Poster
Posts: 2
Registered: ‎12-03-2017

Charged debit card twice

by JonoYiu Starter Poster
Message 1 of 2 (54 Views)

Heya,

 

I've just gone to top in the vodafone app and when I hit proceed, the app glitched and nothing happened so I clicked proceed again. As a result I was charged twice for my top up.

 

Hope you can help.

 

Cheers,

 

Jono

Community Manager
Posts: 1,541
Registered: ‎02-02-2013

Re: Charged debit card twice

by Community Manager Community Manager
Message 2 of 2 (33 Views)

@JonoYiu

 

Thanks for your post. Sorry about that. Do you want to get a refund for the second Top Up? In which case give us a call on 777 from your mobile and our team can look into that.

Channel Manager, Help & Support
Vodafone New Zealand
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