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Changing prepay plans and rollover balances

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Posts: 6
Registered: ‎23-12-2013
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Changing prepay plans and rollover balances

by goldmember Starter Poster
Message 1 of 3 (504 Views)
Hi there. If I change from the old $29 prepay plan that I'm currently on, to the new latest $28 plan, will I lose my rollover balances for data and minutes? Thanks.
Posted from Samsung SM-N910U

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Vodafone Ninja
Posts: 36
Registered: ‎19-06-2015

Re: Changing prepay plans and rollover balances

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (833 Views)

Hi there,

 

We are very sorry for the delayed response. 

Unfortunately yes Smiley Sad If you cancel your Prepay Carry Over $19 or $29 plan and/or move from one Prepay plan to another (including either moving from Prepay Carry Over $19 to Prepay Carry Over $29, or from Prepay Carry Over $29 to Prepay Carry Over $19) and/or renew or repurchase your Prepay Carry Over $19 or $29 plan before the 30 day plan period, you will lose any data and minutes you have carried over from your previous plan.

 

Kind Regards,

Vodafone Social Media Team.

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Accepted by topic author goldmember
‎28-12-2016 05:22 PM

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Vodafone Ninja
Posts: 36
Registered: ‎19-06-2015

Re: Changing prepay plans and rollover balances

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (834 Views)

Hi there,

 

We are very sorry for the delayed response. 

Unfortunately yes Smiley Sad If you cancel your Prepay Carry Over $19 or $29 plan and/or move from one Prepay plan to another (including either moving from Prepay Carry Over $19 to Prepay Carry Over $29, or from Prepay Carry Over $29 to Prepay Carry Over $19) and/or renew or repurchase your Prepay Carry Over $19 or $29 plan before the 30 day plan period, you will lose any data and minutes you have carried over from your previous plan.

 

Kind Regards,

Vodafone Social Media Team.

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Accepted by topic author goldmember
‎28-12-2016 05:22 PM
Starter Poster
Posts: 6
Registered: ‎23-12-2013

Re: Changing prepay plans and rollover balances

by goldmember Starter Poster
Message 3 of 3 (446 Views)
Ok thanks for the clarification. Perhaps that is something that should be changed. What is the incentive then to change to a newer plan besides it being $1 cheaper per month? The extra 500mb is nice to have but I don't see why I should forfeit my rollover balances. I'll just stick with my current $29 plan for now, but transferring people's rollover balances to the new plans is something worth considering, Vodafone team.
Posted from Samsung SM-N910U
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