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Changing a prepaid phone number...

Starter Poster
Posts: 4
Registered: ‎13-11-2016

Changing a prepaid phone number...

by DonnyGuy Starter Poster
Message 1 of 3 (174 Views)

Hi guys, 

 

Just a quick question from me, how easy is it to change a VF-NZ phone number?

 

I have purchased a sim card, set it up and have a telephone number consisting of 021 024 xxxxx (so 11 digits long) however when looking on your site, you're offering 10 digit numbers to prepaid customers.

 

I did a quick search and see you also offer 9 digit numbers to postpaid customers.

 

Just wondered if it'd be possible to change from an 11 digit to a 10 digit number as that'd be easier for people calling from overseas which is who'd be primarily calling this number.

 

Thanks in advance,

 

D

Community Manager
Posts: 1,474
Registered: ‎02-02-2013

Re: Changing a prepaid phone number...

by Community Manager Community Manager
Message 2 of 3 (123 Views)

@DonnyGuy

 

Give us a call on 777, should be possible.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
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Starter Poster
Posts: 4
Registered: ‎13-11-2016

Re: Changing a prepaid phone number...

by DonnyGuy Starter Poster
Message 3 of 3 (118 Views)

Hi @MikeHales

 

Thanks for coming back to me. I've called the 777 customer service people.

 

I was cut off twice and the third time spoke to someone offshore who couldn't understand my British accent.

 

I gave up at that point.

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