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Bringing my number

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Posts: 1
Registered: ‎14-03-2017

Bringing my number

by Woodie72 New Poster
Message 1 of 2 (125 Views)
Have been trying to change over to Vodafone have even rung then got a text to say it was rejected
Posted from Android 6.0
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Vodafone Ninja
Posts: 515
Registered: ‎30-08-2016

Re: Bringing my number

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (107 Views)

That would mean your current service provider has rejected the port request due to incorrect info provided. If you're on postpay with them, we need to give them your account number, if you're on prepay with them, we need to provide your sim card number. 

 

If you're switching to a Vodafone Postpay plan, you're best to call 0800837867 and they can assist with checking the details and resending the port request. If you're switching to Vodafone Prepay, you can resend the request via the Online Porting Form here

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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