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Bloody pissed off trying to connect vodafone by phone

Starter Poster
Posts: 2
Registered: ‎10-08-2017

Bloody pissed off trying to connect vodafone by phone

by RonvanSanten Starter Poster
Message 1 of 3 (84 Views)

After last Tuesday trying to get some answers regarding a late payment fee and not hearing back from Vodafone, I decided to give another call (now Thursday).

1st call, accountnumber and pin given...got disconnected after 10 sec of silence.

2nd call, got somehow connected to mobile broadband, put on hold to get transferred, hung up after 5 minutes of listening to music.

3rd call, accountnumber given, '1 moment please while I get your details', hung up after 5 minutes of silence.

 

What kind of behaviour is this??

Community Manager
Posts: 1,541
Registered: ‎02-02-2013

Re: Bloody pissed off trying to connect vodafone by phone

by Community Manager Community Manager
Message 2 of 3 (74 Views)

@RonvanSanten

 

Wow, really sorry about that. I can help you with questions about late payment fee, ask away.

 

Cheers

 

m

Channel Manager, Help & Support
Vodafone New Zealand
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Starter Poster
Posts: 2
Registered: ‎10-08-2017

Re: Bloody pissed off trying to connect vodafone by phone

by RonvanSanten Starter Poster
Message 3 of 3 (62 Views)

Hi M,

 

Have a look at account nr 360862540 and you should see what my question was.

 

Cheers,

Ron.

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