I have spent the better part of 4.5 hours on the phone to vodafone today. I have been hung up on accidentially 4x, I have been put on hold and left there for over 30 minutes 2x, I have been bounced from department to department 8x and I'm so frustrated and angry now that it's just really not cool.
I am a mobile/broadband/home line customer. I have recently moved to Taranaki from Auckland and I get no cell reception at my new home. I understand that I can get a device called Sure Signal Reception but Vodafone is telling me that this is going to cost me a further $200. How is this even possible?? I pay for a service, and have done for many years via Vodafone. It seems to me, that the fault here isn't on MY end, it's THEM not delivering their service. So why is this costing me?
I NEED someone to get in touch with me and sort this out please. It's not good customer service and I just don't know where else to go to be able to talk to someone a) in New Zealand that I can understand and b) that can help me without putting me on hold .. forever.