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Bad Cell Reception and Customer Service from Vodafone

New Poster
Posts: 1
Registered: ‎05-01-2016

Bad Cell Reception and Customer Service from Vodafone

by SonyaReilly New Poster
Message 1 of 3 (404 Views)

I have spent the better part of 4.5 hours on the phone to vodafone today. I have been hung up on accidentially 4x, I have been put on hold and left there for over 30 minutes 2x, I have been bounced from department to department 8x and I'm so frustrated and angry now that it's just really not cool.

I am a mobile/broadband/home line customer. I have recently moved to Taranaki from Auckland and I get no cell reception at my new home.  I understand that I can get a device called Sure Signal Reception but Vodafone is telling me that this is going to cost me a further $200. How is this even possible?? I pay for a service, and have done for many years via Vodafone. It seems to me, that the fault here isn't on MY end, it's THEM not delivering their service. So why is this costing me?

I NEED someone to get in touch with me and sort this out please. It's not good customer service and I just don't know where else to go to be able to talk to someone a) in New Zealand that I can understand and b) that can help me without putting me on hold .. forever.

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Business Ninja Initiate
Posts: 231
Registered: ‎03-11-2011

Re: Bad Cell Reception and Customer Service from Vodafone

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 2 of 3 (399 Views)

Hi SonyaReilly,

 

can you please message me or PM me your vodafone landline/fixed line account details and your contact number and will be in touch.

thank you for your patience. 

Please call the contact centre if urgent as will come off and on during my breaks, lunch, or idle time or my roster day off to help out on the forums



Somethings that i mention on the forum is purely my personal findings through troubleshooting with customers that rang in and doesnt mean it works for them it works for you.



Josh

Fixed Line and Fixed Broadband Agent, Vodafone NZ Ltd

0800 438 448
Ninja Adept
Posts: 997
Registered: ‎19-10-2014

Re: Bad Cell Reception and Customer Service from Vodafone

by Ninja Adept Ninja Adept Ninja Adept
Message 3 of 3 (373 Views)
As per our T&C we cannot guarantee services everywhere in the country. You can check our coverage map available on our website for a coverage indication anywhere in NZ

It sounds like Sure Signal is your best option in this situation

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Posted from Sony E5823
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