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Auto top up flex prepay

Starter Poster
Posts: 14
Registered: ‎23-07-2010

Auto top up flex prepay

by maigret Starter Poster
Message 1 of 7 (463 Views)

I have changed to Flex prepay. It is 4 weekly. OK fine.

But option to have auto top up is only as monthy as an option?

Vodafone Ninja
Posts: 36
Registered: ‎19-06-2015

Re: Auto top up flex prepay

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 7 (437 Views)

Hi there,

 

We are very sorry for the delayed response.

As My Flex plan is only valid for 28 days, automatic top up every 30 days would not work.

We are working to improve our automatic top up system so it reflects My Flex plan renewal dates. 

Thank you.

 

Kind Regards,

Vodafone Social Media Team.

 

Starter Poster
Posts: 9
Registered: ‎25-05-2017

Re: Auto top up flex prepay

[ Edited ]
by DavePro Starter Poster
Message 3 of 7 (325 Views)

Steve, I just got a response to my query to Vfone about my ATP not working - ever.  I have it set up to automatically put $35 into my account from a CC whenever the figure drops below $5.00.  This is carefully designed to get over the apparently unfixable problem noted above, where Vfone cannot arrange for an ATP cycle which matches your 28 day Flex plans.

 

The relevant bit of the Vfone response is below

 

'The auto-top up of below $5 will not kick-in if the credit balance reached below $5 due to:

 

- casual data

- plan renewal/add-ons

- buying add-ons

 

Main reason why it didn't work because your balance reached below $5 due to your My Flex plan renewed.'

 

So the system has been very carefully designed not to do what most of your Pre-Pay customers want - a simple top up in time to replenish the account in time for the next renewal.  And, to put the cherry on top of the sundae, this may well live in the fine print someplace, but it's a long way from being spelled out to your new customers.

 

No, I don't want to get an SMS and renew manually.  That can be particularly tricky in Europe.

 

 

Simple question: how do I set up an ATP which will renew my Flex account without my input?  If any non-Ninja has solved the problem that Ninja's can't throw over their shoulders, I'd welcome their advice.

 

David

Starter Poster
Posts: 14
Registered: ‎23-07-2010

Re: Auto top up flex prepay

[ Edited ]
by maigret Starter Poster
Message 4 of 7 (313 Views)

After this amount of time it seems vodafone are not trying very hard to resolve it.

 

A couple of options 

 

1 Allow topup to match 28 day period.

 

2 Return to monthy cycle

 

or perhaps the mismatch is intentional?

Starter Poster
Posts: 14
Registered: ‎23-07-2010

Re: Auto top up flex prepay

by maigret Starter Poster
Message 5 of 7 (225 Views)

This problem is still being ignored.

 

How about doing something about it?

Vodafone Ninja
Posts: 591
Registered: ‎30-08-2016

Re: Auto top up flex prepay

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 7 (217 Views)

We have nothing further to advise at this stage.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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Business Ninja Adept
Posts: 1,509
Registered: ‎30-09-2014

Re: Auto top up flex prepay

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 7 (211 Views)

Well no, it's not being ignored. We have since removed the scheduled Monthly date Auto Top Up product. And are working on better solutions for our customers.

 

Cheers

NOC Engineer | Vodafone NZ
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