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turn credit into data ???

Frequent Poster
Posts: 45
Registered: ‎26-09-2015
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turn credit into data ???

by Frequent Poster joemchale Frequent Poster
Message 1 of 9 (1,658 Views)

as of yesterday 24th. my sms says -- available credit 80 dollars. i dont want credit --- i want data , why is this not just put in as data ???  how do i turn it into data ???  do i have to use this up by a certain time or i lose it.  thinking of biffing this and trying another co. very unuser friendly.


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Ninja Initiate
Posts: 150
Registered: ‎03-06-2013

Re: turn credit into data ???

[ Edited ]
by Ninja Initiate Ninja Initiate Ninja Initiate
Message 8 of 9 (3,087 Views)

Hi Joemchale,

 

Here are instructions for purchasing more data.

https://www.vodafone.co.nz/help/mobile-plans/prepay-add-ons/

  

Regards,

Ruth.

 

 

 

I work in the Retail Channel Support Team. I volunteer my time here to help out.

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Solution
Accepted by Christopher (Expert Contributor)
‎03-11-2015 10:09 AM

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Frequent Poster
Posts: 45
Registered: ‎26-09-2015

Re: turn credit into data ???

by Frequent Poster joemchale Frequent Poster
Message 2 of 9 (1,653 Views)

this is prepay mobile  broadband vodafone k4607-z usb stick im on about . --- frantic !

Frequent Poster
Posts: 45
Registered: ‎26-09-2015

Re: turn credit into data ???

by Frequent Poster joemchale Frequent Poster
Message 3 of 9 (1,641 Views)

nobody --------------------   typical !

Community Manager
Posts: 1,474
Registered: ‎02-02-2013

Re: turn credit into data ???

by Community Manager Community Manager
Message 4 of 9 (1,625 Views)

@joemchale

You certainly can - text addoninfo to 756 through your Vodem - you'll get choices of data Add-Ons and the txt instructions to buy.

More details on Mobile Data Add-Ons here.

m

Channel Manager, Help & Support
Vodafone New Zealand
Frequent Poster
Posts: 45
Registered: ‎26-09-2015

Re: turn credit into data ???

by Frequent Poster joemchale Frequent Poster
Message 5 of 9 (1,614 Views)

i go to -- my vodafone -- fill in -- says if you have forgotten password redo it here --- put in new pass word ---- keeps going back to --- if you have forgotten your password. duh!

Ninja Initiate
Posts: 150
Registered: ‎03-06-2013

Re: turn credit into data ???

[ Edited ]
by Ninja Initiate Ninja Initiate Ninja Initiate
Message 6 of 9 (1,605 Views)

Hi Joenchale,

 

Sorry to hear about the difficulties you experienced. 

 

Have you tried restarting your computer, clearning your cache and retrying please?  Have you also tried another browser? 

 

If so, would you call 777 from your mobile or 0800 800 021 for a representative to reset your password please?

 

Regards,

Ruth.

I work in the Retail Channel Support Team. I volunteer my time here to help out.

Expert Contributor
Posts: 542
Registered: ‎21-05-2015

Re: turn credit into data ???

by Expert Contributor Expert Contributor
Message 7 of 9 (1,600 Views)

Hi @joemchale

 

I have tried to find out some INFO for you but haven't been able to find any relevant information on how to add extra data once the included data runs out, But I would like to point out you don't ''Turn'' credit into data, you buy data.

Highlighted
Ninja Initiate
Posts: 150
Registered: ‎03-06-2013

Re: turn credit into data ???

[ Edited ]
by Ninja Initiate Ninja Initiate Ninja Initiate
Message 8 of 9 (3,088 Views)

Hi Joemchale,

 

Here are instructions for purchasing more data.

https://www.vodafone.co.nz/help/mobile-plans/prepay-add-ons/

  

Regards,

Ruth.

 

 

 

I work in the Retail Channel Support Team. I volunteer my time here to help out.

Solution
Accepted by Christopher (Expert Contributor)
‎03-11-2015 10:09 AM
Expert Contributor
Posts: 542
Registered: ‎21-05-2015

Re: turn credit into data ???

by Expert Contributor Expert Contributor
Message 9 of 9 (1,527 Views)

Hi @joemchale

 

It's been a little while since you posted back I assume ruthms provided the information you needed so I've gone ahead and marked his answer as the solution, Please do post back if you have any further queries Smiley Happy

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