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Waiting on RBI connection

Starter Poster
Posts: 6
Registered: ‎22-06-2014

Waiting on RBI connection

by TheresaRyan Starter Poster
Message 1 of 3 (377 Views)

Hi

 

On the 17th April, I've put in a request to have our RBI to be moved to our new address. I was contacted on the 26th April and was advised a technician will come do the installation on the 7th May. I have emailed vodafone on the 9th and again on the 14th May to follow-up on this and have had no response and still waiting on an internet connection at our new place. I need this to be sorted as soon as possible as I need to do work from home and can't do this without internet connection.  I have also tried calling but the waiting time is too long and don't have time to wait for someone to answer.

 

Regards

Theresa Ryan

 

 

 

Starter Poster
Posts: 6
Registered: ‎22-06-2014

Re: Waiting on RBI connection

by TheresaRyan Starter Poster
Message 2 of 3 (339 Views)

STILL WAITING!

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Community Manager
Community Manager
Posts: 1,508
Registered: ‎01-03-2012

Re: Waiting on RBI connection

by Community Manager Community Manager
Message 3 of 3 (321 Views)

Hi Theresa, at this stage it might be best to ring the call centre so they can check for you what the holdup is with the install. It shoulnd't take this long without you having received any contact.

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