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Charged for service I did not receive

Starter Poster
Posts: 6
Registered: ‎22-06-2014

Charged for service I did not receive

by TheresaRyan Starter Poster
Message 1 of 2 (316 Views)

Hi

 

I moved house at the beginning of May. And even though I put my request through mid April, we only got our Rural broadband connected 2nd week in June. I was told to one of the contact centre staff that they can waive my May bill as I did not have any internet. This has not happened and I just received my June bill with a penalty fee added for May. I have told Vodafone I will not pay the May bill as I did not have an internet connection from the 5th May to the 12th June. Therefore I should not be liable to pay for this. Please check and waive this bill.

 

Thanks

Theresa Ryan

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Community Manager
Community Manager
Posts: 1,504
Registered: ‎01-03-2012

Re: Charged for service I did not receive

[ Edited ]
by Community Manager Community Manager
Message 2 of 2 (309 Views)

Hi @TheresaRyan - sorry about that, we can get that sorted for you. Please click on my name and send me a private message with your customer number and contact information and I will ask someone from our Billing team to reach out to you.

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